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- •Recent feedback is very positive about the team’s kind, welcoming manner, with praise for both reception and clinical staff. - Owners often mention clear explanations and good communication, especially when pets need more involved treatment or when they are worried. - There are repeated examples of helpful urgent access, including emergency visits and same-day appointments for visitors to the area.
Ownership/group status isn’t stated in the available information. The clinic offers routine care alongside urgent treatment, with out-of-hours support through 24/7 video consultations via VidiVet and separate in-person emergency care via MiNight Vet. Recent reviews highlight quick help for urgent problems, careful clinical checks, and notably kind support during emergencies and end-of-life care.
- •Friendly, approachable service: reception staff are repeatedly described as warm, welcoming and easy to talk to. - Clear communication and fair dealing: several owners mention costs being explained clearly, discussion of less expensive options where possible, and no pressure to add unnecessary extras. - Kind handling of pets: reviews praise the team’s patience with nervous animals, gentle examinations, and a good manner with both cats and dogs, including larger dogs.
- •Owners repeatedly describe the team as friendly, kind and efficient, with warm comments about both the vets and practice staff. - Several reviews highlight calm, caring handling, including support for a very nervous dog. - Clients value the practice’s clear communication, especially when talking through treatment options and ongoing care.
Our Score (60/100)
Long-term clients describe Addison & Holland Park as an independent local practice with a loyal client base. Several reviews note that Dr Carmichael, also referred to as Andrew or Mr Carmichael, cared for pets there for many years before his death in February 2025. More recent comments say the remaining team, including vet Georgie and reception staff Sarah and Wendy, have continued that care for many clients, although a small number of reviewers report problems with follow-up and medication handling.
Hythe Veterinary Centre is an independent, family-owned, RCVS-accredited practice in Hythe. The clinic website names vet Colin Armstrong, who has a special interest in surgery, alongside Helen, and describes a personal, relaxed approach. Recent feedback is especially positive about compassionate end-of-life care, calm handling of anxious pets, and prompt help for urgent problems.
- •Many recent reviewers describe the team as friendly, knowledgeable, kind and welcoming, with several saying they have stayed with the practice for many years. - Communication is a repeated strength, with praise for clear explanations and staff being accommodating when owners need alternative communication or extra support. - Several comments highlight gentle handling of nervous pets, including anxious dogs that are calmer at visits and pets looked after with sensitivity.
- •Recent reviews consistently praise the team across reception and clinical staff, with appointments specifically noted as running on time. - Owners often mention clear explanations and strong communication, including regular updates by text and email. - The atmosphere in the practice is described as calm and reassuring, which one cat owner found especially helpful.
- •Reviewers repeatedly describe the practice as caring, calm, and welcoming, with a modern, clean, spacious environment. - Surgical care and aftercare stand out strongly, with owners valuing regular updates, reassurance during recovery, and thorough follow-up checks. - Several reviews mention pets being relaxed and even happy to visit, helped by friendly staff and separate cat and dog areas.
- •Recent feedback is overwhelmingly positive, with many owners describing the practice as caring, professional, friendly, and consistently helpful. - Several reviewers mention long-term loyalty, including clients who have used the practice for many years or even decades. - Handling of nervous pets stands out strongly: owners describe animals being welcomed gently, made to feel safe, and in some cases becoming much more relaxed about vet visits.