Hartlepool Vets4Pets Ltd, located in Hartlepool, serves as a veterinary clinic and a training facility for veterinary nurses. With a Google Maps rating of 4.4 stars from 522 reviews, the clinic enjoys a generally positive reputation, though there are notable criticisms in individual feedback.

The clinic's overall rating suggests a satisfactory level of service, yet individual experiences vary significantly. Positive reviews highlight excellent service and compassionate care, with specific staff members like Kate, Wendy, and Bianca receiving praise for their professionalism and empathy during difficult times, such as end-of-life care for pets. One customer, Mark Hyde, expressed gratitude for the excellent service received during an emergency visit while visiting friends in Hartlepool.

Conversely, negative reviews raise concerns about the clinic's diagnostic procedures, customer service, and pricing transparency. Customers have reported dissatisfaction with the clinic's handling of medical issues, such as misdiagnosing conditions and providing inaccurate treatment quotes. In one troubling instance, a customer reported their dog dying while waiting for an appointment for a potentially life-threatening condition. Criticism has also been directed towards the clinic's reception staff, with one reviewer, Rosemary Hamm, calling for an overhaul of personnel due to unprofessional behavior.

Overall, while Hartlepool Vets4Pets Ltd appears to provide commendable service to many clients, there are significant areas of concern highlighted by customer reviews, particularly regarding medical accuracy and customer service. Prospective clients may want to weigh these experiences carefully when considering this clinic for their pets' care.