Copeland Veterinary Surgeons, located in Stockton-On-Tees, is a well-regarded veterinary clinic, boasting an impressive 4.7-star rating from 330 reviews. This suggests a high level of customer satisfaction with their services. They offer a range of services, including a Veterinary Nurse Training facility and emergency veterinary services that are available 24/7 or during extended hours, catering to urgent pet care needs.

The reviews highlight a varied customer experience. Positive feedback emphasizes the clinic's exceptional staff and compassionate care. Vicky Rushin-Chape, for instance, praises the practice for its superb staff and effective, conservative treatment options, citing excellent care during her dog's operation. Similarly, Barbara Dunne appreciates the thorough explanations from the vets and the welcoming nature of the reception staff, noting that her dog, Jessie, eagerly visits the clinic. Christiane Beate Winspeare also commends the helpfulness of the veterinary receptionist, who provided valuable advice for her daughter's French Bulldog.

However, there are notable concerns raised by some customers. Liz Flood and K D express dissatisfaction with the clinic's administrative practices, particularly regarding billing issues. Both reviewers mention receiving letters about minor billing discrepancies, which they felt were handled insensitively, especially during stressful times involving their pets' health. These negative experiences highlight potential areas for improvement in their administrative processes.

Overall, Copeland Veterinary Surgeons is recognized for its quality veterinary care and knowledgeable staff, although improvements in administrative communication could enhance the customer experience further.