Jacqui Paterson's Veterinary Surgery in Stockton-On-Tees boasts a commendable reputation with a 4.5-star rating from 191 reviews on Google Maps, indicating a high level of customer satisfaction. The clinic is known for providing professional, knowledgeable, and friendly care, as highlighted in numerous positive reviews.

Customers like Faye Boyling commend the clinic for its genuine interest in pets and high level of care, while Sabbie Design appreciates the ease of securing appointments and proximity to their residence. Leanne Daniels praises the staff for their friendliness and knowledge, noting that the clinic is reasonably priced and was able to accommodate a same-day appointment for her poorly ferret, who left the clinic healthy and happy. Steve Reeder's experience with a vet-nervous lurcher also underscores the clinic's ability to handle challenging situations with care and professionalism.

However, not all feedback is positive. Lynn Sinclair's review highlights a significant concern regarding the handling of pet remains and associated services. She recounts a distressing experience involving a delayed return of her dog's ashes and issues with a memorial bracelet, suggesting a lapse in aftercare services. The clinic did refund her for the bracelet but requested its return, which further compounded her distress and led to doubts about the authenticity of the ashes.

Overall, while most reviews are highly favorable, indicating a reliable and caring veterinary service, potential clients should be aware of the isolated but severe concern regarding aftercare services. Transparency in pricing and services would further enhance the clinic's appeal.