Border Vets, located in Carlisle, stands out with a notable Google Maps rating of 4.8 stars from 82 reviews, indicating a strong reputation for customer satisfaction. Specializing in emergency veterinary services with extended hours, the clinic is committed to providing critical care when needed.

The feedback from clients is generally positive, with many praising the staff's attentiveness and professionalism. For instance, Angie Kelly highlights the warm and calm demeanor of the staff, particularly appreciating their attentiveness to nervous pets. Similarly, Helen Robinson commends the clinic for their fantastic service during her hamster's check-up, noting the welcoming staff and the expertise of the vet. Jim Lock, another satisfied client, expresses regret for not having switched to Border Vets earlier, indicating a strong impression made by their recent services.

However, not all experiences have been entirely positive. Carol Urquhart, despite acknowledging the competence of the veterinary staff, criticizes the clinic's time management, finding their frequent delays frustrating enough to consider switching providers. Meanwhile, Gavin O'Connell voices dissatisfaction with the clinic's pricing and quality of care, suggesting issues with staff retention and service levels.

While the majority of reviews are positive, highlighting professional and caring service, potential clients should be aware of occasional concerns regarding time management and pricing. Nonetheless, the overall high rating from a substantial number of reviews suggests that Border Vets maintains a generally reliable and commendable practice.