Lady on reception with the scruffy hair is horrible, no manners at all. Costs nothing to be nice, place would definitely be better if she wasn't there.

We have been clients for over 30 years they are kind professional and compassionate wouldn’t trust anyone else with my animals

The bad outweighs the good now. Some of the better, more approachable vets have now left, some at reception are helpful and friendly, one particularly rude, officious and condescending Sarah being the exception. We had a particularly bad experience with one of several‘Rebecca’s’ who work there, this one happened to be a clinical director. We went in with our dog’s ear infection, she was immediately scaremongering us, cold, snippy, one minute she said we need to do this with medication l, then something else, alternate contradictory instructions, I had to ring after getting home to get clarity. Also, she did a swab test without even asking or informing the additional £17 cost, total cost £168, £66of which was fifteen minutes with someone so unpleasant. Quite a few others we know have made similar comments to us about this same vet and receptionist Sarah. Others at reception are very helpful and easy to deal with but we refuse to have our dog under such inconsistent staff and paying no for bad experiences. Updated 7 November 2025 Following from previous review, I made a polite complaint regarding the above and raised concerns and have actually been ‘sacked’ from the practice via email from the practice manager. We were planning to leave this practice in a couple of months ourselves on our own terms, but to be given two weeks notice and sacked as of we’re their employees is disguusting. Firstly, this officious statement about trust with client and vet, well Rebecc Wiper was never my regular vet and we hadn’t seen her before and had no plans to see her again. Secondly, any client who pays £66 for consultation alone before test or medication is more than entitled to express dissatisfaction with treatment and doubts of suggestions. Thirdly, we had never been given any prior warning or written notice. I myself have a severe heart condition and my partner has a mental health condition and the fifteen minutes appointment we had with Rebecca Wiper in itself had some detrimental impact and we are now ttreated like this for complaining. This manager Emma clearly prioritises business and fiscal interests over client concerns and lacks empathy, insight or understanding. We were left feeling degraded, humiliated, belittled and angry. Whatever you do, don’t raise concerns, don’t ever make a complaint or ever express dissatisfaction with a vet at this ruthless practice.

Great clean facilities, friendly staff, got seen quickly, the waiting room was not crowded at all, and our vet was super accommodating. She gave our nervous cat his booster vaccine in his crate because he refused to come out and she was lovely and patient with him. Thank you for making our cat's vet experience calm and hassle free :)

The staff at the vets were amazing. Unfortunately they did everything they could do for our chihuahua Lucy but she was just too sick to save. Dr.Chris was amazing throughout. For what was one of the saddest days in our family’s life, you did what you could to make the whole process more bearable. Thank you so much. ❤️