I had to bring my 12-year-old cat to Vets for Pets on a Saturday due to a sudden decline in her health, which sadly ended with her needing to be put to sleep. Our usual vets were closed, and I am so grateful that Vets for Pets were open and able to see us urgently. Issy on reception was truly outstanding, she was very kind, caring, professional, understanding, and incredibly supportive at such a difficult time. She really is an asset to them and I really appreciate the way she helped with everything. James, the vet, was also excellent I found him to be knowledgeable, compassionate, and very helpful, taking the time to explain all the options before we made the difficult decision to say goodbye. At the time when we were also dealing with the imminent loss of a close relative to cancer, the empathy and support shown by Issy and James meant so much. They helped make a heartbreaking situation a little more bearable, and I cannot thank them enough. Truly excellent care both for our pet and for us as a family, thank you.

I can not fault the friendliest, compassionate caring and excellent care of my dog toby which this practice provided. From the bottom of my heart thank you. I wish I knew the vets name. You was so kind to me. The reception staff was incredible. Thank you ALL so much

The staff are lovely, I mean really great, and for a big chain have excellent local knowledge, are very supportive and know their stuff. The only reason it didn't get 5 stars is parking, which can be very difficult at busy times, especially if you have a larger vehicle

Took both my dogs in for neutering & spay this year. They have been absolutely amazing with my Amber who isn’t the easiest of dogs. The vet was really kind & understanding The nurse Tasha was so lovely and helpful, Thank you so much. Been using them for years now, would definitely recommend.

Our young cat was taken into vets for Pets Ilkeston, by a very kind person after being found at the side of the road. We were contacted and told our cat had been brought in deceased. I can't praise all the staff enough for the way they handled our loss. We were offered the option of cremation and time to think about it. We asked them to cremate him. When I collected his ashes, I could not believe the trouble the had gone to. His ashes were returned in a lovely box, with a certificate that he had been individually been cremated. I could go on about the service we received but it would take far to long. The most amazing thing, we were not even registered with them. I would recommend these guys to any one with a pet, or thinking of getting one. A huge thankyou to all the staff for your kindness and sympathy from Garry, Jan & Ziggy