Deeply Disappointed After 17 Years of Loyalty I’m writing this on behalf of my elderly friend who has been a loyal client of Cedars Veterinary Centre for over 17 years. On Saturday, 6th September, she had a confirmed appointment for her cat Moshi, who was in visible distress due to a cone that had been on for several weeks following an injury. When we arrived, the reception staff loudly and rudely claimed she had no appointment, despite her confirmation that same morning. My friend was embarrassed and humiliated in front of other clients and ended up walking out in tears. The staff member continued to speak in an unprofessional and dismissive way, even after I tried to explain the urgency of the situation. Her cat was later found to have a bleeding neck—an issue that should have been addressed at that very appointment. A week later, the apology given was insincere and still placed blame on us. This kind of treatment is unacceptable for any customer, let alone one who has supported the clinic for nearly two decades. Sadly, we will be seeking care elsewhere.

Very Good they do care for your Pets 🐶🐕🐱🐈not like the others that just want your MONEY AND PLAY ON YOUR FEELINGS ❤️. I see a vet called Stephen and he's got all my trust with my two Dogs and all the Staff there are so nice to 👍❤️👍

We have brought our dog here since her very first inoculations and they have always been excellent. We’re fairly regular visitors with everything over the years from anal glands to ear infections. She’s pretty nervous of going inside the vets since an incident with a fruit scone necessitated her being made sick, an example of them going above and beyond, because I called just before they closed on a Saturday and they said ‘just get her here, we’ll wait’ - I will be forever grateful for that. More recently they have taken care of our girl’s torn cruciate ligament. Stephen took the time to fully explain the operation she would need, what was involved and how she would recover. I’ve just had a call from David, the surgeon to let me know it has been successful. I wouldn’t hesitate to recommend the whole team who really do care, and I wouldn’t trust anyone else with my dog. Thanks Stephen and team - you’re all amazing.

My doogles LOVE coming to the vet. Don’t ask me why, but it could be because I’ve worked at a vet before so they’re comfortable with me being in a familiar environment!! So glad we have such a good team at Cedars. They take very good care of my three and they’re close to home.

Excellent care & treatment for our cat Chip. She has several health problems which have been dealt with by Stephen over the last two years. Chip is now a completely chilled happy cat, thanks to all the caring staff at Cedars.