I’m disabled with a handful of chronic illnesses. I wasn’t aware of the new policy changes over the years,since my last dog had to be put to sleep. I paid a friend of a friend to take me there,because of local taxi services declining my dog to be in their car. So I turned up with my dog unannounced,because he needed to be put to sleep. The receptionist informed me of the policy changes,I was worried that I would have to get home with my dog and arrange another appointment, but pay the driver again with money I couldn’t afford. But the staff were brilliant and understood the health issues of my dog and I and helped me and put him to sleep. What amazing kindness and compassion for my dog and I. So I Thankyou to all the staff and vets for going above and beyond. My poor dog Bruce was really suffering in the last few weeks of his life but got an amazing benefit from the staff recognising it was his time.I thank you all and think about the compassion shown to my dog Bruce. P.S. I hope I’m not getting anyone in trouble but felt compelled to share my thoughts about this amazing kindness and compassionate compassion shown to Bruce and I.

I arrived at 8.50am to the centre which strongly stunk of urine and waited twenty minutes past my appointment time without complaint; the minute the vet (questionable) called my pet into his room we entered without delay, as I started to explain why we there the chap interrupted me mid sentence to storm out of the room, upon return he was curt and dismissive, informing me he was overworked and under staffed so would not be looking at my cat (Queen) and her kittens. So startled I burst into tears apologising for being there in accordance with the advice given to me by the pdsa customer service centre.

I found the staff here friendly and polite. I came here with a appointment so I wasn't a walk in. However they treat everyone here equally and keep you updated as the earlier appointments do run over. Card payment is accepted here I wasn't sure about cash tho. Big waiting area so no issues there. Also the car park is free to use for customers only. Plenty of space and also they have disabled bays.

I cannot thank Bow PDSA enough for the incredible care they provided to my furry son. The team was not only professional but genuinely compassionate. They explained everything clearly and thoroughly, making sure I understood each step of the process. Their dedication and kindness went above and beyond—5 stars simply aren’t enough to express my gratitude. Highly recommended to anyone who wants their pet treated with love and respect.

This charity is heaven sent. Help with everything to do with my pregnant princess although they have an anti-pregnancy policy. They were so informative about my dog's c-section and helped her throughout the whole ordeal and she welcomed 3 beautiful pups. I'm so grateful towards this charity.