Very Disappointed – Charity Should Mean Help for All in Need I’m extremely disappointed by how this veterinary charity operates. I’m someone who usually covers my own vet costs, but like many people, I’ve recently hit a rough patch financially. When my pets suddenly became ill at the same time, I reached out for help—not expecting full coverage, just even a small reduction in vet bills, which would have made a huge difference. Instead, I was turned away because I don’t live in an eligible postcode and I’m not receiving benefits. I am working, just facing temporary financial hardship. I can still house and feed my pets, but affording sudden vet bills for multiple animals is a real struggle. What is a charity for if it can’t help people like me—people who don’t regularly ask for help, who donate when they can, and who genuinely care about their animals? It feels incredibly unfair that help is only offered to a narrow group of people. While I don’t wish to judge others, it's hard not to feel frustrated when working people in temporary crisis are excluded from support, while others who aren’t contributing to the economy are prioritized. It’s easy to ask the public for donations, but apparently much harder to give help to the very same public when they need it. The strict and impersonal criteria make me question how genuinely charitable this service really is. Charity should be based on need, not just checkboxes. Very upsetting experience. I expected compassion—not bureaucracy.

Blue Cross Animal Hospital provides outstanding care with a compassionate and knowledgeable team. They handle pets gently and explain treatments clearly, which makes every visit stress-free. The facility is clean and well-organized, showing how much they care for animals and their owners.

There were very good with my friend's cat who was named Tammy Fletcher, who had to be put to sleep because she had cancer of the stomach. But was so lovely, you sent a sympathy card too Lisa Fletcher. Thanks so much

I had an extremely distressing experience at Blue Cross Vet. I brought in my senior dog, who despite being elderly, was still walking, eating, and breathing well. She had developed a swollen belly, so I wanted her checked over by a vet. Instead of being seen by a doctor, we were only seen by a nurse, who told me the vet would check her too — but that never happened. Without any proper examination, the nurse started suggesting euthanasia, saying things like “you should just let her go” and claiming she was in pain. I was shocked — how could such a serious suggestion be made without a vet even looking at her? My dog may be slower due to age, but she was far from needing to be put down. As I was preparing to leave, the nurse offered to give her a painkiller injection. I agreed initially, thinking it might help. But just before administering it, I asked what it was — and she told me it was the first injection given before any surgery, which would put her to sleep for 4–6 hours. I was horrified and immediately refused treatment and left, but they still did charge me. Now, more than two weeks later, my dog is still eating, walking, and enjoying life. I know she’s old and our time is limited, but I’m so grateful I trusted my instincts and didn’t follow their suggestion. Euthanasia should only ever be considered when a pet is truly suffering and has no quality of life left — not when they’re still engaging with the world around them. This experience left me shaken and disappointed. Please be cautious, especially if your pet is older. Always ask questions and advocate for them — they can’t speak, but we can.

My first experience with blue cross was an emergency for my beloved dachshund who went dangerously downhill during her pregnancy. They managed to save her and her puppies. Kept me updated frequently and were just so lovely through the whole process I’ll forever be grateful!!!