C J Hall Veterinary Surgeons, located in Richmond upon Thames, Greater London, boasts a strong reputation with a 4.7-star rating from 352 Google reviews, reflecting a generally high level of customer satisfaction. This clinic is particularly noted for its expertise in treating exotic pets such as chinchillas, birds, reptiles, and small mammals, alongside more common household pets. The staff is frequently praised for their knowledge and ability to communicate effectively with pet owners about their animals' health and treatment options.

In the reviews, several clients highlight the exceptional care provided by the clinic, with specific mentions of successful treatments for a tortoise, a rabbit, and a rat. The veterinary team is commended for their compassion and dedication, with individuals like Seems receiving personal accolades for their empathetic approach to difficult conversations.

However, not all feedback is positive. One reviewer, Kash money, shares a distressing account involving their pet birds, criticizing the clinic's handling of their pets' health issues and communication regarding the severity of conditions. This negative experience stands in contrast to the predominantly positive reviews, suggesting a need for consistency in customer service and communication, especially in urgent situations.

The clinic does not provide transparent pricing details on available platforms, which could be an area for improvement. Overall, C J Hall Veterinary Surgeons is highly regarded for its care of exotic pets, with a notable number of positive reviews emphasizing the team's expertise and compassion, making it a popular choice among pet owners in the area.