Hay Veterinary Group, located in Hay-On-Wye, is a well-regarded veterinary practice, boasting an impressive 4.8-star rating from 89 reviews on Google Maps. This suggests a high level of customer satisfaction, albeit with some mixed feedback. The clinic is known for its emergency veterinary services, operating 24/7 or with extended hours, and also functions as a Veterinary Nurse Training facility.

Despite the overall positive rating, reviews reveal a spectrum of experiences. One negative review mentions a decline in service quality and customer care following a takeover by a larger company, highlighting issues such as delayed appointments and a perceived lack of personal touch. However, the vast majority of reviews paint a different picture, emphasizing the clinic's helpfulness, professionalism, and compassion.

Positive reviews frequently mention the clinic's accommodating nature, such as organizing necessary treatments for pets while clients are on holiday or showing compassion during difficult situations like euthanasia. The staff's kindness and thoughtfulness, exemplified by gestures like condolence cards, are also noted. Additionally, even during challenging times, such as the COVID-19 pandemic, clients appreciated the clinic's communication and care, albeit with some noting the services might be more expensive compared to others.

Overall, Hay Veterinary Group appears to be a reliable and compassionate choice for pet owners in Hay-On-Wye, with numerous clients expressing confidence in the care provided by the clinic's staff. While a minority report concerns, the predominance of positive feedback suggests a strong reputation within the community.