Coalville Vets4Pets Ltd, located within the Pets at Home in Coalville, is a veterinary clinic that has garnered a 4.4-star rating based on 116 Google reviews. This rating indicates a generally positive reputation among its clients, although there are some mixed sentiments in individual reviews.

The clinic is noted for its compassionate and professional staff, with specific praise directed towards individuals like Charlotte, Dawn, and Sophie. Many clients appreciate the clinic's empathetic approach, particularly in emotionally challenging situations such as euthanizing a pet. For instance, one review highlights the support and patience provided during such a moment, with the staff allowing ample time for goodbyes.

Another review commends the clinic for a successful caesarean section performed on a pet named Whinnie, emphasizing the team's attentiveness and thorough care. The facility’s cleanliness and the provision of necessary amenities, such as a lift for ease of access, are appreciated by clients, contributing to a positive overall experience.

However, not all feedback is positive. One reviewer expressed dissatisfaction with the receptionist's insensitivity during a distressing event, highlighting a lapse in customer service that contrasted with the otherwise caring image portrayed by the veterinary staff.

The clinic is also a training facility for veterinary nurses, indicating a commitment to education and professional development. Clients traveling from as far as Ashbourne for services like surgery underscore the trust placed in the clinic's expertise and affordability, with some procedures noted to be less expensive than those at other local practices.

Overall, Coalville Vets4Pets Ltd is recognized for its skilled veterinary care and compassionate service, though there are areas for improvement in customer interactions at the reception.