Well where to start with this review. We have an 8 year rescue old springer spaniel called Billy, he adopted us when he was 18 months old. Hes the most amazing dog but has had a lot of health issues, some we were aware such as being born with wonky front legs (queen anne), he's been suffering with his arthritis in his front legs a lot more recently and was already doing a regime of laser therapy/physio/hydro and pain relief. We did some research and came across MSK and asked our local Vet to refer him to them for an assesment to see what else we could do for him. We arrived to the warmest welcome from Kelly (it was a three hour drive to get to MSK), everyone put us at ease and its a lovely friendly feeling practice as soon as you walk in. The whole team joined in to get Billy through his treadmill session and were so patient with him as he gets really anxious. At the end of the assesment we had a really good chat with Drew, and thats what it was, a very down to earth conversation with everything explained very clearly. We made a plan to return and have the hydrogel injections. Fast forward a few weeks and a very early start to get there for 09:15 and again what a welcome. Everyone new about Billy being an anxious dog, from Kelly to the cleaning staff all making a fuss of him, not using hoovers etc, they were just so aware and caring. The procedure was over and done with in a couple of hours, another very down to earth conversation with Drew and a very happy Billy when he was brought back through. Now now its just a wait and hope it helps his arthritis. Sorry for the long review but we think its worth sharing how good our experience has been from the first phonecall to the after care call.

After taking our dog to see Drew at Nupsala everything was handled with great care and efficiency during the assessment. On completion everything was explained thoroughly and the options were discussed and all questions answered in an easy to understand manner. All our insurance claim forms were handled quickly and efficiently can’t fault them so far

I cannot thank Drew and his team enough for the kind support that they gave us during the Appointment and also explaining things thoroughly in layman terms. They all took their time and worked at my dog’s pace, which was very helpful considering he is a nervous dog and does not respond well to any form of confrontation. They were patient and used positive praise to encourage my little boy. Drew listened attentively to everything that we explained about my dog. I have come away from the appointment, knowing some potential issues which definitely need to be followed up. I would highly recommend this clinic and I also think it is very good value for money. 🐾❤️

Very happy with my gait analysis for my dog at Nupsala. The team were amazing from the start, they managed to move appointments to accommodate following an unexpected travel issue with my first appointment and were very helpful. On arrival the lady at the front desk was lovely, friendly and helpful, she also fussed my dog which made her feel more settled. Drew was incredibly knowledgable and went through details of the assessment and what he found. He was able to advise multiple options on treatment going forward, listened to my views and options and took those into consideration when deciding the best plan to ensure my dog was more comfortable. The team all made Poppy feel settled and had a lovely manner with her, patient, kind and gentle. I will definitely recommend and will be using Nupsala for any other similar issues I have with either my of dogs.

Exceptional Care and Professionalism at Nupsala Our vet referred Hawkins to Nupsala for a possible mild hip dysplasia assessment. From the moment we arrived, we were greeted in a polite and professional manner, immediately putting us at ease. The team offered refreshments, and most importantly, they made sure Hawkins felt comfortable, safe, and relaxed right away. The entire experience was incredibly informative. We were well-advised at every stage, with clear explanations of what was happening throughout. The team’s knowledge, care, and attention to detail truly stood out. We greatly appreciate the outstanding service provided and wouldn’t hesitate to recommend Nupsala to others. Becks & Hawkins