I have been bringing my dog to Vets4Pets for several years and have consistently received excellent care and support. My initial decision to switch to this clinic was based on unsatisfactory experiences elsewhere, and I have been thoroughly impressed with the level of service provided here. The staff are professional, knowledgeable, and genuinely caring!

The scheduled appointment for our cat's castration was initially proceeding smoothly. However, on the morning of the procedure, at 8:30 AM on Monday, we were informed by the surgeon that the surgery was not advisable due to the cat experiencing diarrhea and vomiting the previous night. Given the significance of this information, we inquired why this critical detail was not communicated via email or message at the time of booking. Considering that we were provided with pre-operative instructions regarding withholding food, we believe that informing us about these symptoms beforehand would have prevented an unnecessary trip to the clinic during peak traffic hours plus taking day off from work. As registered clients with a monthly subscription, we are disappointed with the lack of effective communication, both over the phone and online. We rate the communication with customers as unsatisfactory.

I had never been here before but sadly had to attend in an emergency. They fitted my dog in straight away, the team were all brilliant. They supported me through it all, kept me informed, were patient, kind and understanding. After my experience here I will always register my pets at this branch. I had been skeptical previously due to negative word of mouth but I can not fault them. Their care for my dog in her last hours was exactly as I had hoped, respectful, attentive and kind. They talked me through all options, were extremely kind and I am really grateful to them for what was an extremely unexpected and difficult time. This was some months ago (mid February) so I hope the same team are still there. Thank you to all of them who worked that morning.

Be careful with this vets. Make a genuine mistake and they hit you with fees and the receptionist I spoke to was rude and quite frankly shouldn’t be working with customers if that’s how she treats them! There was no need to use my personal circumstance against me I wasn’t being rude! Begrudgingly having to continue to use this practice due to pet care plans can’t be transferred but as soon as they are over I won’t be returning!

Last month my cat of 15yo had to be put to sleep. The staff were amazing, professional and caring for both me and my cat Jijer. I've always used V4P for all vaccinations and they helped keep Jijer healthy over a long life.