Would give 5 stars as most of the staff especially front desk are soo friendly and attentive every time i bring in my dog in who is very anxious! Unfortunately, I have had the worst experience with the veterinary surgeon Felisa - please AVOID her at all costs, I was shocked at how rude, grumpy, unwelcoming, blunt and patronising she was!! No attention, duty of care or warm welcome given to my dog to make him feel comfortable like a usual vet would - just her horrible opinions that i did not ask for and trying to sell me a monthly payment plan! It seemed like she did not like her job and was forced to do it, do not be in a veterinary medical position if you cant fulfil your duty of care towards animals and just treat it like a money making business!! 😡

Tyla and Callum were absolutely incredible — the perfect duo! Tyla’s soothing voice worked wonders on my usually fussy dogs, who were surprisingly calm and actually got their nails clipped with no fuss. She was so positive, supportive, and gentle throughout. Both Tyla and Callum were professional, welcoming, and made the whole experience stress-free. So grateful for their help!

I had an excellent experience today at Vets4Pets Feltham thanks to Tyla. Her customer service was outstanding – she was extremely helpful, patient, and went above and beyond to answer all of my enquiries. It’s rare to come across such professionalism and genuine care, and I truly appreciate the time and effort she gave. I would really like management to recognise Tyla’s exceptional service, as she made my visit so much easier and stress-free. Thank you, Tyla!

Our cat has been registered here since 2021. Great reception team which is helpful and knowledgeable as well as the clinical team - thanks to Tyler, Barbara and Morgan (the vet doctors we've seen) who were professional in checking and explaining. Annual care plan is worth it as you get the annual booster vaccinations included plus flea & worm prescriptions for the year and also a couple of appointments either with nurse or vet covered as part of it should the need arise.

Everyone was absolutely lovely! They took such good care of my cat and the nurse even sang a little song for him to help him be less scared! One of the nicest vet experiences I’ve had and I 100% recommend them