Please avoid this Vet practice! They constantly make administration errors, not updating records and they then take no ownership or responsibility for their own mistakes. If you try to complain they're not interested, there is NEVER a manager to speak to so you email them and the never get a response. Then you try the Head Office who just refer you back to the Practice!!! Absolutely appalling service. If you're thinking of going here please don't bother!!!!!

Very good experience today with the very efficient and helpful Portugese vet, the second visit in three weeks.

Best vets I've been to. They care about my cat and they're always helpful. If you have health plan with them them costs are good and much cheaper than elsewhere and everytime I bring my cat in they fuss him and make him comfortable. Recently I had to go to out of hours for vet help as my cat was very unwell, we thought we would lose him, we spent thousands and they couldn't find anything wrong or help, we went back to vets4 pets and they suggested why he may be ill immediately, saw he didn't seem well and instantly got him set up for fluids and potassium and called me back as soon as they'd sorted him. I came back later that day and after a week of worry and tears he seemed much more himself. They saved him. The vet called a week later to check in that he was okay and said they'd been thinking about him and wanted to know, they didn't have to call but they did. They honestly care so much and it makes a difference. Whole heartedly recommend this for anyone who wants the best for their pet

Took my cat in, first time at this vets. The vet didn’t seem like he knew how to handle cats and was very awkward with her. He did admit that earlier in the day someone else had a cat that wasn’t as friendly and docile as ours, showing us his hand which had the tiniest cut, and I do understand being a little shaken, but a vet should be able to deal with that. He was also quite aggressive when looking in her mouth. I understand that he needs to get the job done from a medical perspective but when taking a pet in to the vets you also expect a level of care and empathy which I felt was missing; this is my pet and not a farm animal. I was given a diagnosis and treatment method, and it is too soon for me to comment on that. I have no doubt that their other vets are fine and perhaps this vet is simply more of a dog person, but my partner was very agitated watching him handle our cat and we will not be going back to this establishment. Service was definitely not worth £63

Until October last year I couldn't really fault this veterinary practice but from October to say I'm disgusted would be an understatement... they initially diagnosed my dog with one issue, then diagnosed her with another, then pushed an expensive surgery on us which led to complications, then we found out that the original issue was still there and had not been dealt with. They gave us advice on our insurance policy and assured us that the procedure would be covered and it isn't, their lack of interest in my dogs aftercare is shocking and their only concern now is getting the money owed to them. Ive had a second opinion and a third on my dog and they've deemed the behaviour of this practice poor and unprofessional, they've found more issues and diagnosed things completely differently to how this practice did... best thing I can say is don't, ever, ever use this practice for your dog's safety