Today with Paul on holiday I had to put my trust in the vet at kilversone, that was my first mistake, My 12 year old cat had a mild stroke 3 weeks ago and today took a turn for the worse, they agreed to see her , then phoned while I was on route to see if we were on our way, have they ever tried driving with a cat in a basket that is scared coz she can't stand up without falling over . When I arrived no introduction was made just What's been going on , I explained and the vet who I can't tell you her name as we weren't told, said well if this was my cat I would not let her suffer or risk her collapsing and you find her dead, . Mistake number 2 I should of left then. But I didn't, she then went on to explain the process and more importantly to HER the costs involved with private cremation, or how to bury her , And not once during the saddest day did she ever show me any compassion or ask did we need a minute, Are you leaving her here or taking her home and can you phone later here or in attleborough to pay , Are you happy for me to wrap her head and she may urinate or faeces herself. And to add to our distress she didn't use all the meds so she said I'll inject the rest straight into her heart . I want to tell you something.. I've sat on the floor with that little girl and syringe fed her she wasn't just some stray she deserved so much more. So next time someone comes to you maybe just maybe that to YOU it's a pay cheque but for us it's a part of the family and understand not everyone is as COLD hearted as you clearly are, This review won't affect you, but if stops 1 person from encounting you then it would be worth it. If Paul's on holiday FIND ANOTHER VET DON'T GO TO KILVERSONE

Heather was very kind and realistic over the treatment of my sons cat.

Last appointment for a very loved dog. Staff were very helpful and compassionate. Given latest appointment of the day so that we had enough time to say goodbye.

I would like to thank paul jarman and his team today with the care and respect giving to my dog Bonnie who was sadly put to sleep today.and the help with fizzy too. Highly recommended

Brilliant 👏 Paul is one of the BEST Vets I seen so far. Understood and helped my DOG straight away.