The Old Golfhouse Veterinary Group in Thetford is a well-regarded clinic with an overall rating of 4.5 stars from 184 reviews, indicating a high level of customer satisfaction. It functions as both a veterinary nurse training facility and a provider of emergency veterinary services, ensuring comprehensive care available beyond standard hours.

The reviews present a mixed picture, balancing positive experiences with some negative feedback. Positive remarks highlight the clinic's compassionate and professional staff. For instance, Dr. Michaela and vet Jake are praised for their empathy and thoroughness during difficult times, such as when pets had to be put down. Another customer, Jacob Jenkins, commended the clinic's diligence and support regarding his dog's cancer diagnosis and treatment, noting the team's effective follow-up and reassurance throughout the process.

Conversely, some customers have reported issues with appointment availability and management, as noted by Jess Burdett and Kirsten Swan. They expressed frustration over appointment cancellations and perceived insensitivity from the staff during distressing moments. Additionally, Kirsten mentioned inefficiencies in communication between different vets within the practice, leading to dissatisfaction.

Despite these criticisms, the clinic's overall rating suggests that the positives outweigh the negatives for most clients. The Old Golfhouse Veterinary Group seems committed to providing quality care, though it could benefit from addressing appointment scheduling and service consistency to enhance customer experience further.