Saw Dr Michaela with our guinea pig today, who sadly had to be put down. She was thorough in her explanations and compassionate when we had to make the decision. We had also been fitted in fairly last minute, but we weren’t rushed at all.

Since they went from 4 practices to 2 it is almost impossible to get an appointment when you want one. They were also incredibly insensitive on the day I took my cat in to be put to sleep - laughing and joking behind reception while my son and I were sat there in tears. Have my other pets registered at a different vets and will be moving the other one there soon due to the poor service and lack of appointments.

They say in a world where you can be anything be kind . This practise restored my faith in humanity and vets by doing just that . We sadly lost our pet Rabbit Thumper earlier this month, and the way the vet Jake dealt with her and ourselves was so caring as well as being calm and collective but professional at all times . Like myself, his love for animals was apparent, and he made a very sad time very gracious Not registered Called them first thing Monday morning Registered, was explained how the system works and was called back within 5 minutes with an appointment within that hour . The staff were welcoming and polite and expressed their sympathy upon our loss . I think good practise needs to be recognised and reported, and I hand on heart ❤️ cannot thank you all enough.

They are generally good if you can actually see them. Every one of my appointments recently has been cancelled at the last minute, and on the occasions I have managed to see them I have been sat in the waiting room for an hour after my appointment time. I had two appointments booked together today for my two animals that I booked almost 4 weeks ago, and still I get a call an hour before I'm due there to cancel them both. Also had issues last time I had an appointment where they booked in my 4th follow up appointment with a different vet than the first 3 and that vet had absolutely no idea of the situation, the previous appointments or anything useful whatsoever. It was a huge waste of time and money for me. Considering changing to a vet that actually has time for it's patient's appointments, especially when I pay their monthly subscription for all of my animals. so I'd suggest looking around before signing up here.

My older dog went in for a medicine checkup and the vets noticed a lump on her back which sadly ended up being cancer however the staff and vets were very reassuring and within a month or so she had an operation and her recovery has been imaculate. They have checked in on her and kept us very well informed. Thankyou so much to the whole team, cant think of a single fault.