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- •Recent feedback is strongly positive about the clinic’s friendly, caring approach, with several owners describing the team as accommodating, professional and helpful. - A recurring theme is how well the vets handle nervous pets, with reviewers saying staff take extra care and do not make owners feel rushed. - Owners regularly mention clear explanations and feeling listened to, including discussions around treatment options, emotional stress and finances.
- •Owners often praise the team’s kindness, compassion and professionalism, especially when pets are unwell or situations are stressful. - A detailed review of an urgent case involving a cat with overnight seizures highlights thorough care and proactive communication, including two phone updates during the day. - Reviews also mention positive experiences with routine and walk-in help, including check-ups, castration, and a same-day puppy parasite concern.
Medivet Thorpe St Andrew in Norwich is part of the Medivet group and is led by veterinary surgeon Gerhard Retief. The clinic is set up for routine and preventative care alongside in-practice diagnostics and common procedures, with the website listing 15-minute consultations, in-house lab work, X-rays, ultrasound, dentistry and neutering. Recent feedback highlights clear communication, consultations that do not feel rushed, calm handling of nervous pets, and a same-day appointment arranged for an elderly cat.
Medivet Radlett is part of the Medivet group and is led by partners and veterinary surgeons Alan Hirschowitz and Natasha Ho. The practice is set up for routine and diagnostic work, including an in-house laboratory and X-ray, as well as dentistry and Animal Health Certificates for pet travel. It also sees a broad mix of species beyond cats and dogs, including rabbits, birds, reptiles, small mammals and other exotics.
Medivet Wool is part of the Medivet group and is led by veterinary surgeon Andrew (Andy) Buchan. The practice offers routine veterinary care alongside broader diagnostic and treatment facilities, including in-house lab testing, imaging, endoscopy and dentistry. Recent feedback is largely very positive, with owners often highlighting calm handling, good communication, surgery aftercare and a welcoming team, alongside one serious complaint about a missed diagnosis.
- •Owners regularly describe the clinic as warm, welcoming, clean, and modern, with a caring atmosphere. - Reviews consistently praise the team for being kind, professional, and supportive over both one-off visits and longer-term care. - Communication is a clear strength: reviewers mention clear explanations during appointments and very good responsiveness through the clinic’s app.
- •Owners often describe kind, thorough consultations, saying vets listen properly, avoid rushing, and explain treatment clearly. - Several reviews mention prompt help for urgent cases, including same-day appointments, medication provided quickly, and careful handling of distressed pets. - The practice is also praised for sympathy and practical support after a pet’s death.
Animal Trust Vets CIC Ashton is part of Animal Trust, a mission-led veterinary social enterprise, offering general practice care alongside 24/7 urgent care. The clinic says consultations are free, with a £79 out-of-hours supplement while other fees remain the same as daytime charges. Recent feedback points to a busy but well-organised practice, with many owners praising prompt appointments, clear explanations, and calm handling of anxious pets.
- •Owners regularly praise the clinic for fast action in urgent cases, including emergency surgery arranged quickly over a stressful 48-hour period. - Communication is a recurring strength, with reviews mentioning detailed explanations, reassuring consultations, aftercare guidance and follow-up phone calls. - Affordability stands out strongly in recent feedback, with several owners saying treatment was reasonably priced, not pressured, and free of hidden extras.
- •Warm, professional handling: several owners describe friendly reception, helpful communication and staff who are kind to both pets and owners. - Clear explanations and efficient care: reviewers mention same-day access, thorough exams, quick blood test turnaround and vets taking time to explain conditions and treatment choices. - Strong support for difficult cases: owners praise the team for ongoing follow-up, pain management and care for pets with chronic or complex health problems.