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Grazely Vets in Farnborough is part of Castle Vets and is owned by VetPartners. It offers routine preventive care and common procedures for pets, with recent owner feedback often highlighting vaccinations, flea and worming cover through a health plan, neutering, microchipping, and support for anxious or reactive animals. Reviews also point to compassionate handling during more difficult moments, including end-of-life care.
- •Recent feedback is largely positive about the team’s compassion and attentiveness, with several owners describing staff as friendly, helpful, and willing to go the extra mile. - Owners mention good experiences across both routine and more serious care, including annual boosters, support for elderly dogs, and treatment for a dog with a severe gastric condition. - Continuity and communication are a recurring positive theme, particularly from clients who value seeing the same vet over time and feeling their views are taken seriously.
Our Score (58/100)
- •Long-standing client relationships: Several reviewers mention using the practice for many years, including 10, 20, and even 40 years. - Calm, tailored handling: Owners describe thoughtful care for anxious pets and pets with more challenging temperaments, with vets adapting appointments to the individual animal. - Friendly and compassionate team: Reviews repeatedly praise the vets, nurses, and reception staff for being helpful, considerate, and supportive, especially around palliative and end-of-life care.
- •Recent feedback is mostly very positive, with repeated praise for friendly, helpful staff and a practice that many owners say they have used for years or even decades. - Several reviewers describe the team as caring, supportive, and pragmatic, with one owner specifically saying there was no hard sell and that costs felt like good value for money. - Specific examples include help with pet travel documents for Australia, plus praise for the clinic setup for anxious pets, including separate dog and cat waiting areas.
- •Many reviewers describe the team as kind, compassionate and easy to talk to, with strong praise for reception staff, nurses and vets. - Communication is a recurring strength: owners mention treatment options being explained clearly, questions being answered patiently, and consent being checked before anything is done. - Recent reviews include positive experiences with dentals, tests requiring day stays, and castration, with owners saying pets were well looked after and often relaxed returning to the clinic.
- •Recent feedback is strongly positive overall, with owners describing the team as caring, informative, and thorough. - Clear communication stands out, especially around explaining procedures and risks. - Reviews mention good support in urgent situations, including an out-of-hours evening appointment.
- •Recent reviewers repeatedly describe the team as friendly, caring, professional, and welcoming, from reception through to the vets. - Clear explanations and thorough care are a consistent theme, with owners saying vets talk things through well and help put both pets and owners at ease. - There is specific praise for surgical care and for compassionate end-of-life support, with one owner highlighting the calm guidance and time given after their dog passed away.
CT Vets Chelsea describes itself as an independent veterinary clinic, with home visits and video consultations also available, and the website states it is registered with the Royal College of Veterinary Surgeons (RCVS). The practice appears set up for both routine care and more complex cases, including arranging specialist input and referrals when needed. Recent feedback also points to a calm, compassionate approach and strong ongoing support for pets with longer-term health problems.
- •Owners frequently describe the team as caring, warm, professional, and genuinely kind with both pets and their owners. - Communication is a recurring strength, with owners saying they were kept updated and felt informed while their pets were being treated or recovering. - End-of-life support stands out in detail, including dignified handling, cremation options, sympathetic handover of ashes, a handwritten card, and an individual cremation certificate.
- •Many recent reviewers describe the team as friendly, welcoming and professional, with praise covering reception, nurses, vets and support staff. - Owners often mention thorough care and good communication, saying staff listen to their views, give honest advice and are proactive in treatment. - Compassion during difficult moments remains a strong theme, including sensitive end-of-life care and supportive handling of ongoing conditions.
