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Castle Veterinary Group Limited is an independent practice in Launceston that says it has been providing veterinary care for over 100 years and offers 24-hour veterinary care. Recent feedback continues to highlight quick access to help, including urgent and short-notice appointments, alongside kind handling of anxious pets. Reviews are largely positive, though a small number mention concerns about treatment recommendations, communication, and how some difficult visits felt emotionally handled.
- •Recent reviews consistently praise the practice’s kind, respectful manner, with vets, nurses and reception all mentioned positively. - Owners describe clear explanations and practical plans, including medication started at a first appointment and advice that helped guide further investigation. - Several reviews give concrete examples of successful care, including same-day Saturday treatment for an infected anal gland, improvement in a cat’s stress overgrooming, and cruciate ligament surgery with a reported full recovery.
- •Reviews consistently describe a friendly, professional and caring team, with several owners saying staff were especially supportive during stressful situations. - Urgent access and follow-through stand out, including an immediate appointment for a very ill dog, an injured cat seen within an hour, and weekend imaging and surgery for a suspected swallowed object. - End-of-life care is a strong theme, with owners praising a gentle home visit euthanasia and thoughtful aftercare such as a sympathy card and remembrance seeds.
Our Score (66/100)
Creature Comforts Notting Hill is part of the Creature Comforts brand, which operates multiple veterinary clinics. The clinic treats dogs, cats and rabbits, and is listed as a veterinary nurse training facility. Owners consistently describe a calm, well-organised environment, with booking and pet record features available through the clinic’s app.
- •A calm, pet-friendly environment, with a quiet waiting area, treats, toys and even calming scents helping nervous dogs settle more easily. - Friendly, empathetic staff and appointments that feel relaxed rather than rushed, with owners saying they feel listened to and given options. - A modern, clean and spacious clinic that several people describe as unusually welcoming for a vet visit.
- •Owners frequently describe the team as friendly, helpful, patient and genuine, with a relaxed atmosphere from the waiting room onward. - Reviews repeatedly highlight good handling of anxious or reactive pets, including confidence-building work, giving dogs time to settle, and small touches such as a snuffle mat with treats. - Several reviews focus on clear explanations and practical support around surgery, urgent referrals and treatment plans, including being seen quickly on a Saturday and having a specialist eye referral expedited.
Creature Comforts Muswell Hill is part of the Creature Comforts group, with an “All Access” membership that can be used across its clinics. It appears set up for ongoing routine care alongside common everyday urgent problems, with a strong emphasis on easy digital access through in-app booking and live chat. The clinic also states that life-threatening emergencies are seen in-house during opening hours, with a partner out-of-hours provider used when closed.
- •Home visits are a strong theme, especially support during difficult end-of-life situations, with Chloe mentioned several times for her kindness and professionalism. - Emergency care is described as calm and reassuring, including one review about treatment on Boxing Day with Ellie. - Reviewers say the vets are approachable and willing to discuss concerns without making owners feel pressured into extra treatment.
Old Registry Vets presents itself as an independent companion animal practice in Scunthorpe with a 24-hour emergency service, an in-house laboratory, and status as a veterinary nurse training facility. Recent feedback continues to point to a practice that handles both routine care and urgent problems promptly, with particular praise for calm, flexible handling of anxious or reactive pets. A small on-site car park is the main practical drawback mentioned.
- •Reviews consistently describe a kind, attentive team, with owners saying staff listen, explain clearly and make stressful situations easier to manage. - End-of-life care is a major theme: owners mention soft blankets prepared in advance, plenty of time before and after, and calm, compassionate support during euthanasia appointments. - Several reviews highlight long-term care for complex or elderly patients, including years of treatment for serious conditions such as strokes, heart disease and kidney disease.