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- •Recent reviewers frequently describe the team as friendly, professional, helpful, and caring, with positive comments about both vets and reception staff. - Cat and dog owners both report gentle, attentive handling, including staff interacting kindly with nervous or injured pets. - One detailed review highlights a last-minute injury appointment where Charlotte was described as thorough and a good listener.
- •Strong experiences in urgent care: several reviewers describe prompt help in emergencies, including staff staying late and carrying out what one owner called a complicated procedure. - Kind handling and reassurance: positive reviews mention friendly staff, supportive end-of-life care, and calm handling of nervous pets during routine appointments such as nail clips. - Concerns about consistency and continuity: some negative reviews describe conflicting advice between vets, difficulty seeing the same clinician again, and frustration where appointments changed unexpectedly.
- •Recent feedback is mostly very positive, with owners often describing the staff as friendly, helpful, and efficient. - Reviews mention clear explanations around treatment options and good follow-up care, including one owner who felt well supported through a major operation for their dog. - End-of-life care is a standout theme: owners describe the team as sensitive and compassionate, with touches such as paw prints, hair samples, and a condolence card.
Ashfield Veterinary Group – Halifax is a CVS-owned small-animal practice offering routine, preventive and surgical care alongside in-house diagnostics including lab work, X-ray and ultrasound. The clinic also offers nurse-led services and home visits, and treats a range of common pets as well as small furries and small cage birds. During normal hours emergencies go through the practice, while out-of-hours care is referred to MiNightVet.
- •Owners frequently describe the team as kind, caring, and compassionate, with a welcoming approach across repeated visits. - Multiple reviews highlight hands-on urgent support, including sending nurses to give stronger pain relief and help safely move a dog for onward hospital care, plus follow-through on shared/referral notes. - Clear communication during stressful symptoms is a recurring theme, including talking through next steps after a seizure.
Shannon Lodge Veterinary Surgery is a CVS-owned small-animal practice in Sutton-in-Ashfield, established in 1999 and set up for routine care and procedures including dentistry and surgery, with in-house diagnostics such as lab tests, X-ray and ultrasound. The clinic is an RCVS General Practice, a Cat Friendly Clinic (Silver), and a veterinary nurse training facility. Recent feedback continues to highlight prompt access, clear communication, and supportive care at difficult times.
- •Reviews consistently praise the practice’s low-stress approach, particularly with anxious dogs and nervous cats. - Owners often describe the vets as approachable, knowledgeable, and happy to answer questions, which helped them feel more comfortable during appointments. - Reception staff are a recurring strength, with several reviews highlighting warm, practical help beyond routine booking and check-in.
Springfield Veterinary Group is part of CVS and is an RCVS-accredited veterinary hospital established in 1964. It offers 24-hour care through its on-site MiNightVet emergency service and is equipped for both routine appointments and more advanced diagnostics and referrals, including CT, X-ray, ultrasound and an in-house lab. The practice also holds multiple RCVS “Outstanding” awards, including for Emergency & Critical Care.
- •Owners often mention a caring, kind and helpful team, with vets described as knowledgeable and compassionate. - Several reviews highlight clear explanations and thorough assessments, including careful examination of an elderly dog and practical advice about managing ongoing issues. - Surgical support stands out in the feedback, with one owner particularly grateful for being kept informed throughout their pet’s operation and for attentive nursing care around the procedure.
- •Many reviewers describe the team as friendly, calm, and reassuring, with especially positive comments about handling nervous dogs gently and helping them settle. - Owners repeatedly mention clear explanations during stressful situations, including surgery, and say they feel listened to rather than rushed. - There is strong praise for the whole team across reception, admin, nurses, and vets, with several long-term clients saying the practice knows their animals well and provides good continuity of care.
