West Lakeland Veterinary Group

West Lakeland Veterinary Group describes itself as a long-established practice offering veterinary treatment and preventative healthcare, with separate areas of work for pets, equine, and farm clients. Reviews reinforce that they handle urgent cases: owners mention being seen “straight away” for emergency appointments and being fitted in the same day. Several reviews also describe clear communication practices, including giving a clear cost quote before treatment and making follow-up calls after an appointment.

Services

• •Small animal (pets) veterinary care (website section for “Pets” plus reviews involving dogs).
• •Emergency care: the clinic is listed as providing emergency veterinary services, and reviews describe being seen immediately for an emergency injury and being accommodated urgently.
• •Preventative healthcare for pets, equine, and farm animals (stated on the website).
• •Equine services (website includes “Equine Services” and “Equine Dentistry,” and a reviewer mentions the vet coming out quickly for a horse).
• •Farm services (website includes “Farm services” and references support for farm clients).
• •Veterinary Nurse Training facility (listed in the structured clinic data).
• •Nurse clinics (mentioned on the website navigation).

People

• •Reception team: mentioned in reviews as trying hard to “get you in that day,” suggesting active triage/appointment support for urgent needs.
• •Vets/nurses/staff (team, unnamed): reviews describe
• •Handling anxious dogs during emergency visits in a way that made the owner feel able to trust them.
• •Providing “required information and attention,” including for owners with rescue dogs.
• •Follow-up calls after an appointment to check on progress.

Reviews

4.8 stars from 178 reviews. Owners most often describe fast access for urgent problems and clear, practical aftercare communication. “”

• •Urgent appointments accommodated quickly, including being seen “straight away” for an emergency injury and reception trying to fit patients in the same day.
• •Follow-through after visits, with follow-up calls noted after an appointment for a dog with balance and mobility issues.
• •Clear cost/aftercare information, including a “clear quote” before treatment and written information to pass to a regular vet for follow-up.
• •Support for nervous/rescue dogs, with one owner highlighting their anxious dog was treated during a stressful emergency in a way that built trust.
• •Mixed signal present: one recent 1-star review contains no clear details about care (it only says, “I've got to send you a picture of rocky face”), so it doesn’t explain the reason for the low rating.