Pendragon Vets Ltd

Pendragon Vets Ltd in Kirkby Stephen provides veterinary care for both small animals and large animals, with a 24-hour emergency service and recognition as a veterinary nurse training facility. Recent feedback continues to highlight quick out-of-hours help, supportive care around referrals and recovery, and compassionate end-of-life support. Reviews also point to a friendly, responsive team, although one owner was unhappy at needing a vet appointment before tick treatment could be supplied.

Services

• •Small animal and large animal veterinary care, as listed by the practice.
• •24-hour emergency care, with recent reviews describing owners being told to come straight in out of hours and being seen within minutes for urgent problems.
• •Assessment and treatment for acute illness or injury, including thorough examinations, treatment on the spot, and advice by phone when owners are worried about sudden symptoms or possible foreign-body ingestion.
• •Referral and follow-up care for more complex cases, including arranging specialist surgery when needed and then handling recovery care such as dressing changes, check-ups and medication.
• •End-of-life care, with reviews mentioning compassionate support when saying goodbye to an elderly pet.
• •Parasite treatment policy noted by one reviewer: a dog owner said tick treatment was not supplied without first booking a vet appointment.

Pricing

No published pricing information is currently available for this clinic.

People

• •Reception team: repeatedly mentioned as kind, supportive and well organised, including in urgent and out-of-hours situations.
• •Vets: reviews describe informative, caring vets who communicate clearly, including one female vet praised for listening carefully and giving reassuring advice over the phone.
• •Wider team: several owners comment positively on the staff as a whole, describing them as friendly, professional and supportive.

Reviews

Google rating: 4.9 stars from 128 reviews.

• •Recent reviews are strongly positive overall, with owners often praising the team’s kindness, reassurance and calm handling of stressful situations.
• •Urgent and out-of-hours care is a recurring strength, including one account of a dog being seen within minutes, examined thoroughly and treated immediately.
• •More involved cases are also viewed well, with one detailed review praising diagnosis, referral for orthopaedic surgery, and the aftercare that followed during recovery.
• •Price comments in reviews are generally favourable, with some owners describing fees as reasonable or cheaper than other vets, though one negative review criticised the practice’s requirement for a vet appointment before tick treatment was provided.