Pendragon Vets Ltd – Vets in Kirkby Stephen
Clinic Overview
Pendragon Vets Ltd provides veterinary care for both small animals and large animals, and states that a 24-hour emergency service is available. It’s also listed as a veterinary nurse training facility.
In the latest reviews available to us, owners most often describe
- •Out-of-hours help that moved quickly (one owner called out of hours, was told to come in, and their dog was seen within minutes and treated immediately after a thorough exam).
- •Care that includes onward referral and ongoing aftercare (a dog with a serious leg injury was diagnosed, referred for same-day specialist surgery, and then supported with dressing changes, check-ups and medications during recovery).
- •Supportive end-of-life care (one review mentions compassionate care when saying goodbye to an elderly pet, also referencing “Paws to Rest”).
There is also a clear negative point raised: one reviewer says the practice would not provide tick treatment without a vet appointment, which they found inconvenient.
Services
- •Small animal and large animal veterinary services (stated on the clinic website).
- •24-hour emergency care (stated on the clinic website; one review describes being seen out of hours within minutes).
- •Assessment and treatment for acute illness (example from reviews: a dog with a “nasty bug” received a thorough exam and treatment on the spot).
- •Referral to specialist surgery when needed (example: referral for major orthopaedic surgery after a multiple-fracture elbow injury, with information sent ahead to the referral centre).
- •Post-operative aftercare (examples mentioned: dressing changes, check-ups, and medications after surgery).
- •End-of-life care (one review describes support when euthanising an elderly pet).
- •Parasite treatment policy noted in reviews: one owner reports being refused tick treatment unless they booked an appointment with a vet.
People
- •Reception team: mentioned in multiple reviews as being ready for arriving emergencies and as being kind/supportive; one owner notes reception knew they were coming after an out-of-hours call, and another mentions “kind reception staff” when seeking phone advice.
- •Vets (individuals not named)
- •A vet is described as thorough during an urgent exam and focused on reassurance and immediate treatment.
- •A “female vet” is praised for listening to concerns and giving clear advice over the phone about possible foreign-body ingestion, with the owner reassured that help was available if symptoms returned.
Reviews
Google rating: 4.9 stars from 127 reviews. “”
- •Fast response for urgent/out-of-hours problems: owners describe being told to come in and being seen within minutes, with treatment given straight away.
- •Clear communication and reassurance: examples include explaining that an illness would take time to pass, and phone advice that addressed worries about a swallowed object.
- •Handling of complex cases through referral + follow-through: one detailed account describes diagnosis, referral for next-day arrival and same-day specialist surgery, then ongoing recovery care back at the practice (dressings, check-ups, meds).
- •Compassion during euthanasia/end-of-life decisions: one review highlights support when saying goodbye to an elderly pet.
- •Cost perceptions vary but trend positive: several reviewers say fees/prices were “reasonable” or “brilliant in comparison” to other vets; no specific consultation or treatment prices are given.
- •A negative policy experience: one reviewer reports being refused tick treatment without booking an appointment.
Special Services
Animals Treated at Pendragon Vets Ltd
Animals We Treat
Companion Animals
Farm Animals
Opening Hours – Pendragon Vets Ltd
Opening Hours
Hours
Reviews for Pendragon Vets Ltd
Note: Showing the 5 most recent Google reviews out of 127 we track in total. Recent reviews may not be representative of overall sentiment.
C Merro
2 months ago
We were on holiday and our dog became poorly. I called Pendragon Vets out of hours. Was told to go along and we’d be seen. They knew we were coming when I spoke to reception. Our dog was seen within a few minutes. A very thorough exam. We were reassured that it was a nasty bug, it would take time to pass. Our dog was treated on the spot. We were so grateful for their help and service. After a couple of days, our dog had fully recovered. Very reasonable fee, worth every penny! Thank you 😊
Paul Tyldsley
2 months ago
The nicest, kindest vet I've ever been to and a lot cheaper. I can't thank them enough for how caring they were to both me and my cat.
Helen Guy
2 months ago
The compassion and care they provided was fantastic as I said goodbye to my 21 year old boy. And a thank you also to Paws to Rest too.
Megan Brand
4 months ago
Absolutely INCREDIBLE service. All staff members friendly, professional and supportive. These guys saved my dogs life and I will never be able to thank them enough. Prices are absolutely brilliant in comparison to other vets.
Megan Brand
a month ago
Absolutely INCREDIBLE service. All staff members friendly, professional and supportive. These guys saved my dogs life and I will never be able to thank them enough. Prices are absolutely brilliant in comparison to other vets.
Maria O'K
5 months ago
Friendly staff, informative vets.
david sinclair
2 months ago
Simple request wanted tick treatment for my dog. They refused unless I book an appointment to see a vet. Drove 40 miles to Kendal and bought what I needed over the counter.
Lynda English
3 months ago
I would like to say a Huge Thank-you to Pendragon vets for referring Hamish to Pennine veterinary referrals at Melsonby for surgery. Hamish had a horrendous accident running through the woods, he was unable to walk on his front right leg.Pendragon vets were fantastic diagnosing and sorting out where we were to go for surgery. My biggest fear was it could be hours away but fortunately it wasn’t. After a strong sedative we came home with a directive to take Hamish to Melsonby for 8-30 the next morning. They were ready and waiting with all Hamish’s information and diagnosis which was accurate. Hamish had major surgery on a multiple fractured elbow the same day. He has steel plates and screws to upper and lower right leg and left leg screwed. 3 months on we are now fully healed and can be walking without a lead. I’m just so grateful to Pendragon vets for the referral and taking over his care after surgery, dressing changes, check ups, medications etc. His recovery has been textbook. Thankfully for the last four plus years we have been with Pendragon and we couldn’t be happier.
Anne Sayer
3 months ago
Fantastic vets! Went here after getting a quote for an op on our dog to remove a wait £600 plus vat took her here a few years back after Castle vets at Barnard Castle took her away from me to inspect her after covid got back to.letting us go in waiting rooms again̈. I heard her jump off a tall stainless steel table & bang herself on wall or table. They then took her further away from me! It's like taking a child from her Mum! Went to here Pendragon vets & a totally different reception treats to build a relationship. Loved my dog gave her lots of attention were truly loving & kind & about half the price just less! What a change our dog pulls you in to meet & greet the reception ladies who spoil her with attention too! A happier caring practice who our dog loves going to see! Well done to everyone you have helped in so many ways it's unbelievable & three happy customers The other vets even put on her notes she was a vicious dog. She is not vicious It's like they had taken Mummy away & she was feeling threatened! These guys & girls do a fantastic job! Thank you Pendragon Vets! XXX Love & Hugs Anne David & our dog! XXX2❤️🤗
samantha evans
3 months ago
I would like to say a big thank you to the female vet I spoke to on Monday 14th July. Our dog had swallowed something whilst we were at the beach and we needed some advice. The vet was professional, listened to my worries and put my mind at rest that if needed they were there to help. Piper had settled and was not showing any more signs of having anything stuck. Thank you to the lovely vet and kind reception staff.
