Ark Veterinary Surgery – Vets in Dronfield
Clinic Overview
Ark Veterinary Surgery is a long-established practice (over 50 years) with RCVS Tier II status as a small animal general practice. The website states it provides 24-hour help and advice, and it treats small animals as well as exotic pets. Recent reviews describe both routine-friendly visits (clean environment, short waits, a dedicated “cat calming” area) and more intense situations including wound treatment and euthanasia for an exotic pet. One recurring negative note is cost and follow-through on agreed add-on care: one reviewer reports paying over £1,000 for cat stitches and says de-matting that was meant to be done while the cat was under anaesthetic didn’t happen.
Services
- •Small animal veterinary care (website).
- •Exotic pet care (website; also reflected in a review describing care for a gecko).
- •24-hour help and advice “no matter the time of day or night” (website).
- •Wound treatment and stitches (review mentions a cat needing stitches; another mentions a dog slicing a paw open).
- •End-of-life care / euthanasia (review describes a gecko being PTS and the family receiving support and a keepsake).
- •Cat-friendly waiting provisions: a “cat calming section” is specifically mentioned (review).
Pricing
- •One reviewer reports being charged over £1,000 for stitches for a cat, and was unhappy that de-matting that was supposed to be done at the same time did not occur (review).
People
- •Beth (vet) is named in a review as “an amazing vet,” in the context of ongoing support for a dog that has needed help more than once (review).
- •Sally & Jo (reception) are named positively for how they interact with clients (review).
- •Owners also mention reception staff being “welcoming, supportive and compassionate” during an euthanasia visit, and that nurses provided a small keepsake for the family (review).
Reviews
Google rating: 4.5 stars from 214 reviews. “”
- •Fast, organised visits: owners mention “very little waiting time” and a “super clean environment.”
- •Cat and nervous-pet considerations: a specific “cat calming section” is mentioned for cats that struggle in carriers.
- •Support during difficult moments: one family describes compassionate guidance during euthanasia for a gecko, plus a keepsake provided by nursing staff.
- •Mixed experiences on value and follow-through: one reviewer describes a bill of over £1,000 for cat stitches and says an agreed de-matting wasn’t done, calling it a “waste of time and money,” while other reviewers say the care has been “money well spent.”
Animals Treated at Ark Veterinary Surgery
Animals We Treat
Companion Animals
Farm Animals
Opening Hours – Ark Veterinary Surgery
Opening Hours
Hours
Reviews for Ark Veterinary Surgery
Note: Showing the 5 most recent Google reviews out of 214 we track in total. Recent reviews may not be representative of overall sentiment.
Lewis Swift
3 months ago
Amazing staff, looked after my Loki when he sliced his paw open on glass! Would highly recommend.
braddersm8 - PS5 Gaming
2 months ago
Staff are always friendly, very little waiting time and a super clean environment with a cat calming section for those cats that don't do too well in their carry cases. Only issue is parking; outside the vets there are 2 parking spaces and if they are full, you'll have to park on a side street.
braddersm8 - PS5 Gaming
4 months ago
Staff are always friendly, very little waiting time and a super clean environment with a cat calming section for those cats that don't do too well in their carry cases. Only issue is parking; outside the vets there are 2 parking spaces and if they are full, you'll have to park on a side street.
Steve Moseley
5 months ago
Always very happy with the service and my dog loves the treats.
Elizabeth Twigg
2 months ago
Over £1000 for stiches for my cat and they were supposed to de mat her while she was under. Took her body suit off and she is still matted. Waste of time and money. I am extremely angry and disappointed. Been a customer for years. Time to change vets
Elizabeth Twigg
5 months ago
Over £1000 for stiches for my cat and they were supposed to de mat her while she was under. Took her body suit off and she is still matted. Waste of time and money. I am extremely angry and disappointed. Been a customer for years. Time to change vets
Coleen Scothorne
5 months ago
Laura Hudson
3 months ago
We unfortunately had to have our Gecko PTS yesterday. The amazing service, care, compassion and knowledge our Vet had was outstanding. Thank you for all your guidance and support. Highly recommend this vet on all counts. The reception staff are welcoming, supportive and compassionate. The nurses even managed to give us a little keepsake which meant a lot to my son. Thank you!
Kimberley Spurr
3 months ago
Great vets would highly recommend them to family & friends, very friendly and attentive and great with my dog excellent
Stefanie Walker
a year ago
Ark are AMAZING!!! I can’t speak for them being called expensive as we haven’t shopped around based on price, only reputation for first class pet care and every penny we’ve ever spent with Ark has been money well spent!!! They are truly wonderful!! ALL THE STAFF!! Beth is an amazing vet, Sally & Jo on reception are wonderful and every member of the team we’ve met has been fantastic. Nothing has ever been too much trouble and the love and care they’ve given to our crazy Springer Spaniel, Pepper, has been outstanding. Pepper has put us through the mill with her antics but Ark have come to her rescue more than once!! We literally cannot speak highly enough of all of the staff there and cannot thank you all enough for the continued support and kindness you’ve shown us and Pepper!! THANK YOU TO ALL AT ARK!!!!
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