Heanor Vets4Pets Ltd

- Kind, calm handling: Multiple owners praise the team’s gentle manner with shy cats and nervous dogs, including during booster appointments and social visits. - Good access and communication: Reviews often mention same-day urgent appointments, short waits to be seen, and helpful follow-up by phone or email. - Caring emergency response: One detailed review says staff immediately focused on an injured cat brought in after a road accident and provided pain relief without delay.

Heanor Vets4Pets is a Vets4Pets practice in Heanor, Derbyshire, offering routine veterinary care alongside urgent appointments when pets need to be seen quickly. Owners commonly describe thorough, unrushed consultations, good communication, and a gentle approach with shy or fearful animals. Recent feedback remains very positive overall, with occasional serious complaints alongside many more reports of prompt, caring treatment.

Services

•General consultations and routine care: Reviews describe appointments as thorough rather than rushed, with vets listening to concerns and discussing different treatment options where appropriate. Routine health checks and vaccinations are also mentioned.
•Urgent and same-day appointments: Several owners say they were offered same-day appointments when problems arose and were seen without long waits.
•Vaccinations and preventive visits: Booster vaccinations are specifically mentioned, including for a nervous rescue dog who was handled calmly.
•Support for anxious or fearful pets: A recurring theme is gentle handling of shy cats and nervous dogs, including efforts to reduce stress and the use of “social visits” for a rescue dog.
•Emergency response and immediate triage: Reviews include an account of a severely injured cat being prioritised straight away and given prompt pain relief.
•Follow-up communication: Owners also mention staff being responsive to questions by phone and email after appointments.

Pricing

Published prices suggest the clinic sits around average, based on a partial sample of comparable services. Reviewers sometimes describe the practice as reasonably priced, while one recent negative review strongly disputed the value of care after a poor outcome.

People

•Anne (vet): Named in reviews as a compassionate and caring vet by a long-standing client.
•Wider team: Reviewers regularly describe the staff as friendly, polite, welcoming, reassuring, and responsive to follow-up questions.

Reviews

Google rating: 4.9/5 from 140 reviews. Recent written feedback is mostly very positive, with a small number of serious negative complaints.

•Kind, calm handling: Multiple owners praise the team’s gentle manner with shy cats and nervous dogs, including during booster appointments and social visits.
•Good access and communication: Reviews often mention same-day urgent appointments, short waits to be seen, and helpful follow-up by phone or email.
•Caring emergency response: One detailed review says staff immediately focused on an injured cat brought in after a road accident and provided pain relief without delay.
•A few serious complaints: Recent negatives include one account of a dog later dying after an appointment the owner felt missed the cause of breathing problems, and another review alleging poor handling of an injured stray cat.

Reviews for Heanor Vets4Pets Ltd

Note: Showing the 10 most recent Google reviews out of 140 we track in total. Recent reviews may not be representative of overall sentiment.

Mazsola Mazsi

1 month ago

If you want your pet alive, avoid!!! Vets 4 Pets Heanor. Had yearly health check and vaccination on Saturday where my dog’s breathing was thoroughly checked and no issue found. On Thursday had to take my dog there with constant panting. It was obvious she struggled to breath. We were advised of possible diabetes and referred for a blood test, given painkillers then sent home. The painkillers made no difference at all. Later on, got a call asking if the dog is spayed (the answer should have been clear for the vet if did a proper check on her initially). Told them she was not. They advised that I might take her back to be checked for possible pyometra due to this or wait for blood test results. Since she did not have any symptoms of this illness and was showing different ones we decided to wait for the blood test results. After thorough online search we found that such heavy panting is not among the symptoms of diabetes either. After posting a video about her online other pet owners recommended to get her back to the vet for checking possible fluid in lungs due to heart failure because this is a common symptom. She did not make it for further checks. My beloved pet died in my arms!!!! Questionable how much they know about animal health if they did not notice any issue with her lungs during the annual health check and misdiagnosed it less than a week later while her symptoms were obvious even for many non-professional people. Now I feel that I bought my pet’s death for almost £400 which was the cost of her unprofessional check up, useless painkiller and just as useless bloodtest. Then on the day of her death they called me to ask about her status within that 1-hour timeframe of which I specifically told them not to call me. These people should be out of practice due to their negligence and I’m considering reporting them for what they’ve done so they cannot make other pets and owners suffer.

Steve R

2 months ago

Very considerate customer service. Reasonably priced. Overall - good experience 👍

Thomas

Somayeh Foroushani

5 months ago

The vet was very gentle with our cat who is very shy/fearful of strangers, and she & all the members of staff I met were polite, friendly, and reassuring. They've been also been very responsive to questions/concerns in phone calls and emails. I'd recommend, especially to those with fearful or shy pets, as they took every effort to minimize the fear and comfort our cat.

Vicki Gratton

8 months ago

I have been with them since they opened with my dog. Anne is the most compassionate and caring vet. I also saw a cat get hit by a car, I took the cat to vets 4 pets, the cat had the most horrific injuries and the way they dropped everything to deal with the emergency and ensure the cat had immediate pain relief will stay with me. Professional and caring, everything you want in a vets.

Emma

1 year ago

I've only been at this vets for a short time but they've been so lovely I've found everyone really friendly and welcoming, everytime I've needed to be seen urgently I've been offered appointment the same day and I've never had to wait too long to be called in to see the vets, overall I fully recommend this vets

Kyla Morton

The best vet practice I’ve been to! Lovely staff that genuinely care about your pets

PK WH

Took an injured stray cat in, they just gave it some food and sent away! Clearly no money = no care