Companion Care (Leicester Fosse Park) Ltd T/A Vets4Pets
Vets in Enderby, Leicestershire
Companion Care (Leicester Fosse Park) Ltd T/A Vets4Pets – Vets in Enderby
Clinic Overview
Companion Care (Leicester Fosse Park) Ltd trades as Vets4Pets and describes itself as a locally-owned practice. Based on its stated facilities and service list, it’s set up for advanced diagnostics and surgery (including CT scanning, echocardiography/ECG, orthopaedics such as cruciate surgery and fracture repair) alongside routine care like microchipping and nurse clinics. It also states it has separated dog and cat wards plus isolation units, and is working towards an ISFM silver Cat Friendly Clinic accreditation.
Review signals are mixed but specific: multiple owners describe supportive end-of-life care (including euthanasia), and one owner reports two last‑minute appointments that were “a life saver.” Other reviews raise concerns about front-desk handling and perceived pressure around costs, and one account describes a highly stressful cat experience in the waiting area that ended in a medical emergency.
Services
From the practice website summary and what owners mention in reviews, the clinic offers
- •Diagnostics & monitoring: CT scan, ultrasound, digital X‑ray, dental X‑ray, in‑house lab testing (biochemistry, haematology), blood pressure monitoring, ECG, echocardiography.
- •Surgery & procedures: anaesthesia, operating theatre, orthopaedic surgery (including cruciate surgery and fracture repair), soft tissue surgery, ear surgery, dentistry.
- •Hospitalisation facilities: hospital ward, isolation unit; the clinic also states it has separated dog and cat wards and isolation units.
- •Preventive/routine care: microchipping, prescriptions and repeat prescriptions, medication, nurse clinics.
- •Documentation/travel: pet passport / animal health certificate.
- •Species seen (per website): dogs, cats, rabbits, guinea pigs, rats, degus, gerbils, hamsters.
- •Out-of-hours: the website states out‑of‑hours emergency care is provided through The Park Vet Group.
- •Other stated interests/specialties (website): feline medicine, laser therapy, ophthalmology, animal behaviour, internal medicine, diagnostic imaging, exotic animals.
- •Training: listed as a veterinary nurse training facility.
Pricing
- •One reviewer reports being charged £20 per condition per year to “bridge”/summarise medical history for an insurer after changing insurers. (No other specific prices were provided in the available information.)
People
- •Claudia (vet, per reviewer): repeatedly mentioned for euthanasia support (“went above and beyond”) and for building a relationship where a cat was comfortable attending; also credited in a review describing urgent last‑minute appointments.
- •Sameer (vet, per reviewer): described by one owner as “exemplary” based on a relationship spanning “going on 10 years.”
- •Charlotte (staff member, role not specified): described as “reassuring” and engaging during conversation in a recent visit.
- •Liz Mason (practice manager, per reviewer): one reviewer alleges she was rude/dismissive and hung up mid‑conversation during a dispute about charges for providing history information.
Reviews
Google rating: 4.2 stars from 429 reviews.
- •End-of-life care is a clear positive theme in multiple recent 5‑star reviews, with specific praise for support during euthanasia and aftercare.
- •Access to urgent care: one owner credits the team with arranging two last‑minute appointments over two days, describing it as “literally” lifesaving.
- •Front-desk experience is conflicting: some reviews describe reception as consistently kind and welcoming; another describes reception staff not responding quickly when a cat with heart disease was visibly distressed and states the environment felt unsuitable for cats.
- •Cost/upselling perceptions are also conflicting: one owner says they weren’t given advice “to make money,” while other reviewers allege unnecessary investigations or pushing pricier treatments, and one disputes charges related to insurance history paperwork.
- •Repeat prescriptions/medication reviews can be a friction point: one owner describes being required to re-attend for a medication review to obtain a repeat prescription, which they found particularly difficult due to needing to sedate a reactive dog for visits.
Special Services
Location
Inside Pets At Home, Fosse Park, Grove Farm Triangle, Leicester LE19 1WW, UK
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Animals Treated at Companion Care (Leicester Fosse Park) Ltd T/A Vets4Pets
Animals We Treat
Companion Animals
Opening Hours – Companion Care (Leicester Fosse Park) Ltd T/A Vets4Pets
Opening Hours
Hours
Reviews for Companion Care (Leicester Fosse Park) Ltd T/A Vets4Pets
Note: Showing the 5 most recent Google reviews out of 429 we track in total. Recent reviews may not be representative of overall sentiment.
Daley Curtis
a month ago
Very compassionate team. Wasn't best visit for last time but the team was great. After care too was nice
Simba Cat
2 months ago
😸👍🐾 very good
S R
2 months ago
AVOID AT ALL COSTS! My cat passed away here. She had heart disease and had to be brought in for a medication review - there were several dogs barking loudly which made her hyperventilate, tongue out, scratching to get out the carrier. I was standing at the front of the line waiting for one of THREE receptionists to listen to me when asking for my cat to be seen ASAP as it was past her appointment time. I understand they were running late - fair enough, it was a busy day, but for all 3 receptionists to be having their own pathetic conversation while my cat with heart disease was panting from stress. We had her in the appointment room for 15 seconds before the kind nurse took her away and ran to give oxygen as her tongue was blue. She collapsed and passed away. Worst day of my life, I hope I never see those receptionists again, they should understand that animals are there because they are most likely SICK and need extra care. Even after telling the lady that my cat with HCM was panting and stressed, she took her time and walked away slowly, after glancing at my cat to see if I was telling the truth. It was almost offensive how she acted. Please don’t bring your CATS here as they’re sensitive and don’t do well in environments where there is no separation between dogs - who are almost always fine and favoured by staff.
warlock 84
2 months ago
Although most of the things about this practice I cannot fault there is a few that have made me not give more than 2 stars . I have recently brought my large German shepherd in for what I thought was a check up and medication review, now only to be told when attempting to order my dogs repeat prescription for apoquell which is for his skin and allergies with out it he suffers. (Sorry for the spelling) That it wasn't and now I have to bring him in again, this is a major issue because I have to buy the sedation medicine to give him before bringing him to the vets which he has reactive issue with just to wait and then get to see a vet who just talks for a few minutes so that I'm allowed the medicine for him???? So I have to put him through all of that to get the medication when this can be easily done over the phone and bare in mind that last week I've already brought him in to see the vet??? I'm really struggling not to swear on here put of pure frustration.
Maria Aylott
in the last week
We unfortunately had to have our beloved dog put to sleep on the 11th Oct. I want to mention Claudia who went above and beyond to help us through the euthanasia. Your compassion shone through, thank you so much Claudia, you were an absolute star ❤️
Maria Aylott
2 months ago
We unfortunately had to have our beloved dog put to sleep on the 11th Oct. I want to mention Claudia who went above and beyond to help us through the euthanasia. Your compassion shone through, thank you so much Claudia, you were an absolute star ❤️
Ashleigh Burne
2 weeks ago
Ever heard of a cat loving going to the vet, well my Joey does. He has a bit of favoritism with his vet Claudia who we also love. Friendly service from someone who actually remembers your cat makes a huge difference. 2 last minute appointments over the last 2 days has been a life saver (literally) Joey is home for the night and back in for tomorrow. I have to say a huge thank you to the entire team. My cats are my babies and we value our opinions on our choice of vet. I would love to mention each individual staff member but my brain only retains faces but Charlotte was lovely today. Reassuring and engaging with conversations. As a whole Sameer as a vet i have known going on 10 years and he is exemplary. Thank you again for the ongoing service Claudia a very special shout out to you ❤️ we appreciate you more than you know.
Grace Campbell
4 weeks ago
Can’t recommend this practice enough! The receptionists are always so kind and welcoming and nothing is ever too much trouble. The vets are always knowledgeable and always give such great advice and I’ve never felt that they’ve gave me information just to ‘make money’ like some of the previous reviews I’ve seen. I will always continue to bring my animals here. Thank you Vets for Pets Fosse Park
Matt Willshaw
a month ago
Terrible service, needs reporting! . Took our cat for a standard check up and we asked about a flab of skin on his belly, we were told it could be a hernia and we would need to have a scan. Turns out it's a primordial pouch that every cat has! Also tried to get us off the best selling spot on treatment telling us the more expensive vet ones are better. Only interested in making money.
J C
a month ago
This practice manager Liz Mason seems to be getting a reputation for being rude and dismissive. She is an absolute liability to the practice and is the causative reason for taking my business elsewhere, despite having used Vets4Pets Fosse Park for many years. My pet has had ongoing conditions for many years, and having changed insurers, I am having to bridge the history for my pet, for which I am being charged £20 per condition per year. My insurers tell me this is not the norm just to bridge the understanding. Can anyone comment or confirm? The pet history belongs to me after years of paying Vet4Pets. Liz Mason was adamant that I have to pay despite, myself doing all of the admin for claiming back my vet’s fees. Really horrible.Do professionals hang up on customers mid conversation? She did.
