Oadby Vets4Pets Ltd

I am posting this review exactly one year after my dog Bandit’s third visit to Vets for Pets Oadby. This is not an emotional or impulsive reaction. It is written after a year of reflection, specialist involvement, and careful review of the clinical records. Bandit was initially assessed by the senior vet and, across three consultations, his symptoms were repeatedly attributed to dental disease. He was later diagnosed with oral malignant melanoma, by which point the disease had progressed beyond curative treatment. Bandit was ultimately put to sleep. One issue that continues to trouble me is the dental treatment estimate issued on 2 January 2025, before any dental work took place. The document was written entirely in the past tense, describing Bandit as having already been admitted, anaesthetised, treated, and discharged, despite none of this having yet occurred. I raise this not as a clerical criticism, but because clinical documentation reflects clinical thinking. The language used conveys that the diagnosis of dental disease had already been reached and the treatment pathway fixed, rather than remaining provisional or subject to diagnostic uncertainty. Notably, the estimate made no reference to the visible oral lesion, the possibility of cancer, or the need for further investigation. In my view, this strongly suggests that alternative diagnoses, including melanoma, were no longer being actively considered at that stage. From Bandit’s first presentation on 13 December, it was 63 days before radiotherapy finally began on 14 February. At the time, I described this as nearly 70 days. When this timeframe was mentioned to the oncology consultant, they initially thought I had said 17 days, not close to 70, which in itself underlined how long the delay actually was. Bandit survived only 67 days after treatment began. The delay to treatment was almost as long as the time he had left. While individual staff were polite and professional, the early clinical judgement was deeply flawed. Following Bandit’s death, the franchise owner stood firmly by their staff. What was notably absent was any apology or acknowledgement that earlier decisions may have contributed to the outcome. The response felt defensive rather than reflective, as though recognising an error was seen as an admission of guilt rather than an opportunity to learn. This review is not about money. It is about accountability and the consequences of delay in a time critical diagnosis. Bandit was my constant companion for over eleven years, and his loss has left a permanent void. I hope this encourages prospective clients to ask questions and encourages the practice to reflect carefully on how early warning signs are handled. In cases like this, time matters.

The Oadby branch of vets4pets has been faultless over the years caring for my yorkie Ralph. They have gone above and beyond with every contact and even came to my rescue during an emergency. The lovely Katie & Michelle on reception are angels and very helpful. I wholeheartedly trust the nurses/vets with my little fur baby. We travel across Leicester to attend this vets due to how kind the staff are and hope this never changes.

great vets. staff are lovley well organised used them for years as do most of the family

Excellent customer service and the vets are always kind and patient. Receptionist are very friendly and always helpful. Highly recommend.

👌

I have been bringing my dog to Vets4Pets for several years and have consistently received excellent care and support. My initial decision to switch to this clinic was based on unsatisfactory experiences elsewhere, and I have been thoroughly impressed with the level of service provided here. The staff are professional, knowledgeable, and genuinely caring!

The scheduled appointment for our cat's castration was initially proceeding smoothly. However, on the morning of the procedure, at 8:30 AM on Monday, we were informed by the surgeon that the surgery was not advisable due to the cat experiencing diarrhea and vomiting the previous night. Given the significance of this information, we inquired why this critical detail was not communicated via email or message at the time of booking. Considering that we were provided with pre-operative instructions regarding withholding food, we believe that informing us about these symptoms beforehand would have prevented an unnecessary trip to the clinic during peak traffic hours plus taking day off from work. As registered clients with a monthly subscription, we are disappointed with the lack of effective communication, both over the phone and online. We rate the communication with customers as unsatisfactory.

I had never been here before but sadly had to attend in an emergency. They fitted my dog in straight away, the team were all brilliant. They supported me through it all, kept me informed, were patient, kind and understanding. After my experience here I will always register my pets at this branch. I had been skeptical previously due to negative word of mouth but I can not fault them. Their care for my dog in her last hours was exactly as I had hoped, respectful, attentive and kind. They talked me through all options, were extremely kind and I am really grateful to them for what was an extremely unexpected and difficult time. This was some months ago (mid February) so I hope the same team are still there. Thank you to all of them who worked that morning.

Be careful with this vets. Make a genuine mistake and they hit you with fees and the receptionist I spoke to was rude and quite frankly shouldn’t be working with customers if that’s how she treats them! There was no need to use my personal circumstance against me I wasn’t being rude! Begrudgingly having to continue to use this practice due to pet care plans can’t be transferred but as soon as they are over I won’t be returning!

Last month my cat of 15yo had to be put to sleep. The staff were amazing, professional and caring for both me and my cat Jijer. I've always used V4P for all vaccinations and they helped keep Jijer healthy over a long life.