Oadby Vets4Pets Ltd

- Many recent reviewers describe the staff as friendly, caring and well organised, with praise for prompt appointments and long-term support for pets over several years. - Positive comments often mention kindness from reception, confidence in the vets and nurses, and good continuity for pets with ongoing health issues. - Cost communication is a recurring positive point in recent feedback, with one reviewer saying different treatment options and prices were explained clearly.

Oadby Vets4Pets Ltd in Wigston is part of the Vets4Pets group. The practice offers emergency and urgent veterinary care, including out-of-hours or extended-hours arrangements, and is listed as a veterinary nurse training facility. Recent feedback is mostly very positive about the team’s kindness, prompt appointments and continuity of care, although there are isolated serious complaints about communication and clinical decision-making.

Services

•Emergency and urgent care: The practice is listed as offering emergency support, and recent reviewers describe being seen quickly when a pet suddenly became unwell and being helped promptly in urgent situations.
•Routine care and procedures: Reviews and earlier clinic information point to vaccinations, neutering and castration, plus general consultations for ongoing health problems.
•Dental care: Dental assessment and treatment planning are specifically referenced, including estimates for dental work.
•End-of-life support: Reviews mention compassionate guidance during euthanasia and support for owners during difficult decisions.
•Ongoing case management: Some clients highlight the option to see the same vet for continuity, particularly for pets with more complex or long-term conditions.

Pricing

Published prices suggest the clinic sits below average, based on a partial sample of comparable services. Reviews also mention transparent discussions about treatment options and costs, with one owner specifically praising the way prices were explained in advance.

People

•Emily (vet): named positively in a recent review for compassionate care when a dog became suddenly unwell.
•Katie and Michelle (reception): singled out for being especially helpful and kind.
•Reviews also speak well of the wider vets, nurses and reception team.
•One complaint refers to a senior vet and the franchise owner in relation to concerns about clinical judgement and the handling of a follow-up response.

Reviews

Google rating: 4.7/5 from 637 reviews.

•Many recent reviewers describe the staff as friendly, caring and well organised, with praise for prompt appointments and long-term support for pets over several years.
•Positive comments often mention kindness from reception, confidence in the vets and nurses, and good continuity for pets with ongoing health issues.
•Cost communication is a recurring positive point in recent feedback, with one reviewer saying different treatment options and prices were explained clearly.
•The main negatives are two detailed complaints: one about pre-op communication before a cat’s castration, and one serious complaint alleging a delayed cancer diagnosis after symptoms were repeatedly treated as dental disease.

Reviews for Oadby Vets4Pets Ltd

Note: Showing the 10 most recent Google reviews out of 637 we track in total. Recent reviews may not be representative of overall sentiment.

Robert Harding

1 month ago

Staff are very helpful and friendly

Imogen Fowler

Having had extremely negative experiences with other vets in LE2, one nearly fatal, I was so relieved my cat moved up the waiting list and was been added to the register 3 years ago. The staff are all fantastic, there’s the option to see the same vet, which is crucial for continuity with difficult health conditions, however all vets/nurses we’ve seen have offered the same very high standard of attention to detail and care. I also appreciate how transparent they are with costs, where possible, talking you through all of the different options with prices, so you feel comfortable with the option you choose. Other vets practices have just offered one sky high treatment option, which makes you feel awful if you have to reconsider. Thank you to the whole team for the continued excellent service!

Rebecca Crothers

Excellent treatment , my dogs have Been looked after so well .. all through my labs hards times .. and same goes for my others .. i cannot rate them highly enough , brilliant team of vets . Thank you .

W

2 months ago

Very caring and understanding prompt appointments

Julie Ainsworth

3 months ago

I had to bring my daughter's dog Max who had suddenly become unwell. Everyone from the lovely ladies in reception and Emily (the vet) were so compassionate and caring.

danspare

I am posting this review exactly one year after my dog Bandit’s third visit to Vets for Pets Oadby. This is not an emotional or impulsive reaction. It is written after a year of reflection, specialist involvement, and careful review of the clinical records. Bandit was initially assessed by the senior vet and, across three consultations, his symptoms were repeatedly attributed to dental disease. He was later diagnosed with oral malignant melanoma, by which point the disease had progressed beyond curative treatment. Bandit was ultimately put to sleep. One issue that continues to trouble me is the dental treatment estimate issued on 2 January 2025, before any dental work took place. The document was written entirely in the past tense, describing Bandit as having already been admitted, anaesthetised, treated, and discharged, despite none of this having yet occurred. I raise this not as a clerical criticism, but because clinical documentation reflects clinical thinking. The language used conveys that the diagnosis of dental disease had already been reached and the treatment pathway fixed, rather than remaining provisional or subject to diagnostic uncertainty. Notably, the estimate made no reference to the visible oral lesion, the possibility of cancer, or the need for further investigation. In my view, this strongly suggests that alternative diagnoses, including melanoma, were no longer being actively considered at that stage. From Bandit’s first presentation on 13 December, it was 63 days before radiotherapy finally began on 14 February. At the time, I described this as nearly 70 days. When this timeframe was mentioned to the oncology consultant, they initially thought I had said 17 days, not close to 70, which in itself underlined how long the delay actually was. Bandit survived only 67 days after treatment began. The delay to treatment was almost as long as the time he had left. While individual staff were polite and professional, the early clinical judgement was deeply flawed. Following Bandit’s death, the franchise owner stood firmly by their staff. What was notably absent was any apology or acknowledgement that earlier decisions may have contributed to the outcome. The response felt defensive rather than reflective, as though recognising an error was seen as an admission of guilt rather than an opportunity to learn. This review is not about money. It is about accountability and the consequences of delay in a time critical diagnosis. Bandit was my constant companion for over eleven years, and his loss has left a permanent void. I hope this encourages prospective clients to ask questions and encourages the practice to reflect carefully on how early warning signs are handled. In cases like this, time matters.

Paris Tompkins

The Oadby branch of vets4pets has been faultless over the years caring for my yorkie Ralph. They have gone above and beyond with every contact and even came to my rescue during an emergency. The lovely Katie & Michelle on reception are angels and very helpful. I wholeheartedly trust the nurses/vets with my little fur baby. We travel across Leicester to attend this vets due to how kind the staff are and hope this never changes.

Amanda Nunnley

4 months ago

great vets. staff are lovley well organised used them for years as do most of the family

debbie richards

5 months ago

Excellent customer service and the vets are always kind and patient. Receptionist are very friendly and always helpful. Highly recommend.

Naim

👌