Jollyes, located in Thetford, is a well-regarded establishment with a commendable Google rating of 4.4 stars from 311 reviews, indicating a consistently positive customer experience. The clinic has gained popularity for its wide range of pet products and exceptional customer service. Numerous customers have highlighted the expertise and friendliness of the staff, which greatly enhances the shopping experience.

Several reviews specifically mention the helpfulness and knowledgeability of individual staff members, including Milo, who assisted with carrying bags to a customer's car, and Rian and Sue, who provided support in selecting the right products. The manager, Adam, along with team members like Brandon, has been praised for their dedication and passion, contributing to an inviting atmosphere for both regular and new customers.

Customers appreciate the store's revamp and the decision to no longer sell small animals, reflecting a focus on ethical practices. The availability of a diverse selection of products for a variety of pets, including dogs, cats, and reptiles, makes Jollyes a one-stop shop for pet owners. Additionally, features like free parking and the ability to donate to local animal charities at the checkout further enhance customer satisfaction.

Overall, Jollyes in Thetford stands out for its excellent customer service, knowledgeable staff, and commitment to community engagement, making it a top choice for pet owners in the area.