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- •Friendly, reassuring handling is a strong theme, especially for nervous or stressed dogs and for routine visits such as vaccinations. - Communication is consistently praised, with owners saying the team explains options clearly, answers questions patiently and helps them feel confident in treatment plans. - Compassion around serious illness and end-of-life care stands out, including support for families during euthanasia and efforts to keep pets comfortable and calm.
- •Recent feedback is overwhelmingly positive, with owners highlighting friendly reception staff, prompt responses, and a warm, caring approach from the wider team. - Clinical communication is a recurring strength: reviews mention clear explanations around dental surgery, detailed discharge advice, and updates during cats' spay procedures. - Compassion in difficult situations comes through strongly, including euthanasia support and sensitive handling of pet loss, with cremation arrangements also mentioned.
Berry House Veterinary Practice in Hitchin is part of the IVC Evidensia group. The practice offers emergency veterinary care and is also a veterinary nurse training facility. Owners commonly describe clear, considerate communication, with support across routine appointments as well as more difficult visits such as urgent treatment and euthanasia.
- •Recent feedback is strongly positive about the team’s manner, with repeated comments about friendly, helpful staff and good overall care. - Owners also mention a clean, bright clinic environment, and one review says the reception upgrade has made the space more animal friendly. - Clinical care is praised for clear communication and, in one detailed case, prompt testing, treatment and fast referral to a specialist when a dog became seriously ill.
- •Urgent care is a recurring strength: owners describe being told to come straight in for sudden problems and being seen very quickly on arrival. - Communication is a major positive: several reviews mention feeling reassured, well supported, and clearly guided through treatment decisions. - The team is consistently described as caring and professional: comments often praise the whole practice, from reception through to vets and nurses.
Recent reviews highlight
- •Fast, calm handling of urgent problems, with owners describing pets being seen and treated quickly in emergency situations. - Strong feedback on communication and reassurance, from the first phone call through to discharge and collection. - Positive experiences with both complex hospital care and advanced procedures, including a 6-day inpatient stay, glaucoma surgery, and an equine MRI.
- •Long-term loyalty is a strong theme, with owners describing staying with the practice for 10, 20 and even 40+ years. - Reviews regularly praise the whole team — vets, nurses and receptionists — for being kind, compassionate, professional and easy to deal with. - Routine visits such as vaccinations are described as efficient but thorough, with pets checked over carefully and handled with little distress.
Rowe Veterinary Group is part of IVC Evidensia and runs six practices, positioning itself as a first-opinion provider for dogs, cats, small furries, birds and exotic animals. The group also states that clients have access to a separately located 24-hour hospital and an MRI facility at another surgery. Recent feedback for the Yate branch is largely very positive, especially around friendly staff, a calm and well-organised visit experience, and clear explanations, though one reviewer described poor follow-up on test results and concerns about unexpected costs.
- •Recent reviewers describe a warm, welcoming experience, with several praising the friendliness of the staff. - Owners mention feeling listened to during consultations, and say vets talk through the available options clearly. - There is specific praise for the team’s kind and professional handling of a nervous “scared stray” cat.
Grace Lane Veterinary Surgery says it is an independent practice working from purpose-built premises, with care for small animals, equine patients and farm livestock. The clinic highlights laparoscopic (“keyhole”) spays for dogs and cats, on-site CT scanning, and a 24/7 emergency line. Recent reviews suggest a practice that handles both routine appointments and urgent cases, with owners often praising its communication, follow-up and willingness to help quickly.