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Penmellyn Veterinary Group – St Austell is part of the Penmellyn Veterinary Group and operates within IVC Evidensia. Clients describe being seen here for urgent problems, with referral within the group to another branch for surgery when needed. Recent feedback highlights quick access to appointments, kind handling of stressful visits, and especially thoughtful support around end-of-life care and bereavement.
East Barnet Veterinary Practice Ltd appears set up for both routine care and urgent treatment, with recent reviews describing prompt help for acute problems as well as planned follow-up care. Owners mention treatment for cats, dogs, rabbits and at least one exotic pet, alongside procedures such as spays and dental work. Recent feedback is mostly very positive about kindness, patience and clear explanations, though there are still some complaints about receptionist manner and one named vet.
- •Kind, reassuring handling: many owners describe pets being comfortable at the clinic, including dogs with anxiety and stressed cats being handled gently. - Compassionate support at the end of life: several reviews mention thoughtful, respectful care during euthanasia or pets’ final days, including small gestures that made difficult visits easier. - Friendly, caring team: reviewers repeatedly mention warm greetings, helpful staff, and a sense that the team genuinely cares about both pets and owners.
- •Recent reviews are consistently very positive, with several owners describing years of loyalty to the practice and saying they would not use another vet. - Compassion around bereavement stands out strongly, including support during euthanasia, patient handling of distressed owners, and one account of the clinic staying open late so a family could say their final goodbyes. - Clinical care is also praised, with one owner thanking Steve for finding a lump quickly and Gus for carrying out the operation, alongside positive comments about nursing and reception support before and after the procedure.
- •Recent feedback is consistently very positive, with owners repeatedly describing the team as kind, compassionate, and professional. - End-of-life care stands out as a major theme, with several owners saying the practice showed real empathy and support during final visits and goodbye appointments. - Owners also highlight prompt help when pets are unwell, including being seen within hours and, in one case, the practice staying open to wait for arrival.
- •Recent feedback is overwhelmingly positive, with repeated praise for kindness, patience and a calm, supportive atmosphere from both vets and reception staff. - Clear communication stands out strongly: owners say treatment options are explained well, questions are answered properly, and they do not feel rushed. - End-of-life care is a major theme, with owners describing sensitive handling, privacy to say goodbye, and thoughtful aftercare gestures that meant a lot to families.
- •Recent reviews consistently praise Richard Marks for clear explanations, practical advice and a calm manner with pets, including kittens, puppies, cats and dogs. - Appointments running on time is a repeated theme, with several owners saying they are seen promptly and the practice feels well organised. - Owners also mention being accommodated quickly for urgent issues, including an ill cat seen within half an hour and a last-minute vaccination slot.
- •Recent feedback is largely very positive, with many owners describing the team as caring, empathetic, friendly and reassuring in stressful situations. - The 24-hour service stands out in reviews, with owners valuing urgent access to a vet and the continuity of care from overnight through to the daytime team. - Several reviews mention efficient appointments, including convenient online booking, being seen on time, and prompt testing and treatment.
- •Many owners mention a friendly, welcoming front-desk team and say the practice feels consistently helpful and professional. - A strong recurring theme is the way staff handle nervous or anxious pets, with several owners saying their animals have become unusually relaxed and happy visiting. - Reviews cover both routine care and more serious treatment, including vaccinations, yearly checks, overnight care, urgent same-day surgery, and major procedures.
- •Recent feedback is largely positive, especially around dog and cat boarding, with owners describing smooth booking, drop-off, and collection. - Photo and message updates during stays come up more than once and are often described as a reassuring extra. - Several reviewers say staff are particularly good with nervous pets, with dogs settling well and returning happy after their stay.