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Holly House Vets Exotics focuses on exotic pets alongside small-animal medicine and surgery. It offers advanced diagnostics and minimally invasive techniques including CT, digital x-ray, ultrasound, endoscopy, laparoscopy and arthroscopy, and provides onsite emergency care 24/7, 365 days a year. The practice is also listed as an RCVS Cat Friendly Clinic and a veterinary nurse training facility.
- •Recent feedback is strongly positive, with owners describing the practice as caring, understanding, friendly, and professional. - Booking is often said to be easy, whether online or by phone, and reception staff are repeatedly praised for being welcoming and helpful. - Vets are commonly described as thorough and attentive, including reading pets’ histories, listening to owners, and being gentle with cats and puppies.
- •Recent feedback is mostly very positive, with owners describing a caring, friendly team and saying they were happy to have both cats and dogs looked after here. - Several reviewers mention good communication, including being listened to, receiving a thorough examination, and having treatment clearly explained. - Handling of anxious animals stands out as a strength, with one owner praising the calm and attentive approach taken with a nervous dog.
- •Reviews repeatedly describe the team as friendly, helpful, caring and professional, with several owners saying concerns are taken seriously and appointments are handled efficiently. - There is a strong theme of long-term loyalty, with clients mentioning being registered for 5, 9, 12 and even 30 years. - Owners continue to mention routine vaccination appointments with broader health checks, and appreciation when vets take time to discuss ongoing issues rather than only the immediate reason for the visit.
- •Recent feedback is mostly very positive, with repeated praise for kindness, compassion and accommodating care. - Several reviewers highlight helpful customer service and a no hard sales pressure approach, especially at the front desk. - Clients also mention quick access when worried, including one owner who says they were seen within an hour and had follow-up tests the next day.
- •Small-animal first-opinion care, including routine consultations, general health checks, and ongoing care for dogs and cats. - Preventative care, including vaccinations, first puppy appointments, parasite care, and a Pet Health Care Plan. - Surgical and procedural care, including neutering and dentistry; one recent review describes a 20-year-old cat being assessed and booked promptly for extensive dental treatment.
- •Reviews repeatedly praise the team’s gentle handling of timid cats and very anxious dogs. - Owners also mention clear explanations, questions being answered during appointments, and a caring manner across different vets at the practice.
- •Recent feedback is very positive about the team being friendly, welcoming and attentive, with owners saying they feel listened to rather than rushed. - Several reviews mention efficient service, including quick registration for a new patient, a next-day appointment for a paw problem, and easy online booking. - Clear explanations and practical support come up repeatedly, including praise for advice from vets Rachel and Eve and helpful medication guidance by phone.
- •Recent reviews are overwhelmingly positive, with owners describing the team as caring, professional, patient and helpful across reception, nursing and vet staff. - A recurring theme is calm handling, especially for anxious pets: owners mention stress-free cat appointments, staff taking time to put cats at ease, and gentle handling that helped a nervous dog stay calm. - Reviews also highlight clear communication and efficient service, including thorough answers to questions, practical advice, prompt appointments and one owner being seen early after arriving ahead of time.
- •Fast access in urgent situations: recent reviewers describe being seen quickly in emergencies, including late-night cases, and one owner said they were able to get helpful advice by phone again at midnight and 4am. - Calm, caring clinical approach: many reviews mention professional, reassuring vets and nurses who made a stressful situation feel calmer, with owners describing staff as friendly, gentle, knowledgeable, and thorough. - Clear explanations and updates: several owners highlight detailed information, honest answers, and regular updates while pets were being assessed or treated.