Dog & Cat Vets in England

• •Kind, caring service: Several owners describe the team as warm, patient and attentive, with praise for both clinical care and customer service. - Strong communication and follow-up: Multiple reviews mention Douglas and the team staying in touch, offering ongoing advice, and proactively calling to check on pets after treatment. - Good handling of nervous or older pets: Recent comments highlight a calm, empathetic approach, including with a very nervous dog and a senior dog.

• •Positive clinical experiences with nervous pets: multiple reviewers highlight Stephen’s manner with a reactive/scared dog and a puppy’s first appointment. - Reception and customer-service inconsistency: some reviews describe helpful, supportive reception staff, while others report dismissive or rude interactions, including being refused for arriving 5 minutes late. - Health plan/check-up frustrations: one reviewer paying £13/month per cat felt basic checks (like weighing) were missed and viewed dental advice as sales-driven.

Charter Veterinary Surgeons in Stoke-on-Trent is a Vets Partners practice and a veterinary nurse training facility. It is mainly described as a clinic for routine preventive care and ongoing support, with review examples including annual booster vaccinations, intranasal kennel cough vaccination, and parasite treatments to take home. Owners also mention being fitted in at short notice, while practical downsides raised in reviews include tight parking and the lack of a direct 24/7 out-of-hours service through the practice.

Wright and Morten Veterinary Group LLP is an RCVS-accredited veterinary group, established in 1928 and now part of IVC Evidensia, offering medical, surgical and preventative care for small animals, equine and farm animals. The practice says emergency care is available for all species. Recent feedback on the Congleton branch is largely positive, with repeated praise for welcoming staff, clear explanations and prompt access, though a small number of reviews report poor experiences with administration or end-of-life care.

• •Several reviewers describe being with the practice for many years, with especially warm comments about support during serious illness and end-of-life care. - Positive feedback highlights polite, informative staff, professional service, and calm, patient handling; one owner says their dog is never afraid at the surgery, and another first-time client said their pet was in good hands. - Criticism centres on a smaller number of difficult visits where owners felt consultations were rushed or not well managed for stressed animals, including one nervous dog and one very unfriendly cat.

• •Reviews are overwhelmingly positive, with owners frequently describing the team as caring, kind, knowledgeable, and willing to go the extra mile. - The mobile service stands out as a major benefit, especially for anxious dogs and for owners who struggle to travel to a clinic. - Communication is a consistent strength: owners mention clear explanations, being kept fully informed, and feeling their pets are handled gently and respectfully.

Vets Now King's Lynn is the local out-of-hours emergency small-animal service from Vets Now, part of IVC Evidensia. It is set up to see pets when regular practices are closed, and Vets Now also offers video consultations. Recent feedback is largely positive about prompt attention, kindness and communication during emergencies, though cost remains a recurring concern and there are a small number of serious complaints about clinical judgement or refusal to see wildlife.

• •A strong theme is long-term trust: several owners say they have taken pets here for years and would not go anywhere else. - Mr Dixon is consistently praised for being calm, kind and straightforward, with owners feeling their animals receive careful, attentive treatment. - Reviews highlight pet-first decision-making, with positive comments about advice that prioritises the animal’s welfare over unnecessary expense.