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- •Reviews often mention clear communication and option-based discussions, especially around more involved treatment and surgery. - Owners describe kind handling of anxious pets, including help with a nervous cat, a calm approach during a difficult nail trim, and a small garden that helped one dog settle. - There is strong praise for compassionate end-of-life care, including making time for families and providing a quieter space for saying goodbye.
Emergency ServicesVeterinary Nurse Training
Corporate
Verified Prices- •Urgent access is a strong theme: reviewers mention being fitted in quickly for problems such as a suspected eye infection and a dog eating avocado, including one owner who was not previously registered with the practice. - End-of-life care is repeatedly praised: owners describe staff as patient, empathetic and professional, helping pets pass with dignity and giving families time and reassurance. - Day-to-day care is often described as warm and thoughtful: reviews mention clear explanations, good support for children attending appointments, and calm handling of anxious or reactive pets.
Emergency ServicesVeterinary Nurse Training
Corporate
Verified Prices- •Several reviewers describe the team as kind, cheerful and consistently professional, including one client who says they have used the practice for 15 years without issue. - Recent positive examples include care for a puppy across multiple visits, treatment for a dog’s injured paw, and support with a cat’s dental work and insurance paperwork. - End-of-life care is viewed very differently by different clients: one reviewer describes a peaceful and compassionate euthanasia experience, while another reports a very negative experience involving a rapid cancer diagnosis and a £200 bill.
Emergency ServicesVeterinary Nurse Training
Corporate
Verified Prices- •Recent feedback is largely very positive, with owners often describing the team as kind, calm, and welcoming from reception through to the vets. - A recurring theme is clear explanations without feeling rushed, especially during emotionally difficult euthanasia appointments where owners say they were talked through each step and given time to say goodbye. - Reviews also mention support with more involved cases, including chemotherapy, emergency surgery carried out late in the day, and BVA hip and elbow scoring.
- •Owners regularly describe the team as friendly, lovely, and helpful, with positive experiences built up over multiple visits. - Several reviews highlight calm, confidence-building handling for cats and kittens, helping young pets have a smooth and positive visit. - One recent review praises patient support during a nail-trim appointment for an anxious dog, noting a flexible and attentive approach.
- •Many recent reviewers describe the vets and reception team as kind, caring, and supportive, especially during serious illness or euthanasia visits. - Owners regularly mention thorough examinations and clear explanations, including straightforward conversations when treatment would not be in a pet's best interest. - Routine appointments are often described as friendly and well organised, with praise for reassuring communication.
- •Many positive reviewers describe the team as friendly, professional, helpful, and clear in explaining treatment options; several long-term clients say they are happy with the service. - There is also praise for the reception team and for help with insurance claim administration, along with comments about the clinic being clean, punctual, and having on-site parking. - Negative reviews focus on communication and client experience, including a complaint about a cancelled appointment, one account of not being allowed into the consult room with a pet, and one review describing an unpleasant consultation style.
- •Recent feedback is strongly positive about the team’s manner, with repeated praise for staff being friendly, helpful, knowledgeable and attentive. - Clients mention easy booking, on-time appointments and quick service, alongside clear explanations during visits and follow-up care. - Several reviews say pets and owners were made to feel comfortable and welcome, including visits with cats, kittens and an XL bully.
Our Score (63/100)
4.6(264)
Treats:
- •Many positive reviewers say they have used the practice for years, suggesting strong long-term relationships with the team. - Positive comments regularly mention caring staff, a professional approach, and a notably clean clinic. - A small number of critical reviews describe waiting past appointment times and problems with medication availability or collection.
Emergency ServicesVeterinary Nurse Training
Corporate
Verified Prices- •Gentle handling and cat-friendly care: several owners describe staff as calm, kind and understanding with cats, including nervous cats, and one review specifically praises the separate cat waiting room. - Clear communication and supportive treatment: reviews mention being seen on time, getting practical advice, and feeling well informed during post-op checks, routine consultations and treatment for longer-term conditions. - Strong emergency and end-of-life support: one detailed account describes calm instructions before arrival, immediate triage, honest discussion of options, privacy, and thoughtful follow-up including paw prints and a handwritten sympathy card.