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- •Staff are regularly described as kind, knowledgeable, and quick to act on concerns. - Reviews often mention clear explanations before treatment and good communication about aftercare. - Owners also highlight a warm front-of-house experience, with pets made to feel comfortable and well looked after.
- •Several reviewers describe warm, caring service from the wider team, with vets, nurses, and reception staff all mentioned positively. - Long-term continuity stands out in the feedback, with one owner saying the practice has cared for their dog from 8 weeks old to 5 years old. - Surgical care is a recurring strength in the written feedback, particularly cruciate ligament operations that owners say had good outcomes.
- •Owners repeatedly mention a friendly, welcoming team, from the front of house through to the clinical staff. - A strong theme is clear explanations and time spent with clients, especially when discussing options for ongoing problems or dental treatment. - Several reviews highlight supportive follow-up, including quick replies to texted questions during recovery.
- •Reviews are overwhelmingly positive, with many owners describing the team as friendly, kind, professional, and reassuring. - Several comments highlight how well the clinic handles animals that may be stressed or nervous, including anxious dogs and cats needing calm, patient treatment. - Speed and access come up repeatedly, with praise for quick help in a dog’s time of need and fitting in a dental extraction within a week.
Community Pet Clinic is presented on the Jollyes website alongside other in-store services, so it appears to operate as part of a wider pet retail and service setup rather than as a standalone clinic. It is set up to see a broad mix of pets, including dogs, cats, small pets, birds and wildlife, fish, and reptiles. Recent feedback highlights a clean, friendly environment, a quiet room for cats, confident handling of ferrets and other small pets, and kind support during end-of-life visits.
- •Recent feedback is mostly positive, with customers often praising the store’s range of stock, saying it has plenty of choice across different types of pets. - Value is a recurring positive theme, with mentions of fair prices, bargains and discounts, though a small number of reviewers strongly disagree and describe some items as expensive. - Service is generally described as friendly and helpful, but there are a couple of clear complaints about poor product advice and dismissive customer service.
Riverport Vets Ltd presents itself as an independent practice, with online options to book appointments, register pets and request repeat medications. The website says out-of-hours emergencies are handled by Cromwell Vets. Recent feedback consistently highlights clear explanations, regular updates during procedures, thoughtful discussion of medication choices and costs, and caring follow-up for both routine and more complex cases such as skin allergy management.
- •Reviewers repeatedly describe the care as trusted, high quality and reassuring. - Several mention the Laceby Road location being easier to reach, with one calling the practice modern and praising its layout. - Appointments are described as unrushed, with vets taking time to answer lots of questions and helping pets feel at ease.
Clarendon Street Veterinary Surgery in Cambridge is regularly described by reviewers as a local independent practice. It appears set up for both urgent, same-day problems and planned procedures, with owners describing quick access for emergencies as well as timely booking for surgery. The clinic also offers ongoing aftercare, and its website states that out-of-hours calls are handled by Vets24.
- •Owners consistently describe a warm, welcoming team, with pets seeming comfortable at the practice and some dogs even happy to visit. - Several reviews highlight calm, patient handling, especially for nervous or highly strung dogs, with Gemma Broome named positively more than once. - End-of-life care remains a major strength in owner feedback, with praise for the team’s empathy, the bereavement room, and follow-up support after a pet has passed away.