Emergency Vets in England

• •Recent feedback is largely very positive about the team’s compassion, especially around serious illness, euthanasia and bereavement. - Owners describe clear explanations, regular updates, patience when making difficult decisions, and pets being handled gently when nervous or unwell. - Specific examples include emergency help after a dog collapsed, ongoing support through scans and treatment changes, recovery care for an unwell cat, and a sympathy card sent after a pet’s death.

• •Recent reviews often focus on emergency and out-of-hours care, with owners describing compassionate treatment, calm handling, and supportive care during stressful visits. - Communication is a recurring positive theme: owners mention clear explanations, being talked through options, and straightforward discussion of costs during urgent appointments. - There are also positive examples of surgical and referral care, including a cat’s operation and a referral for X-rays for a suspected fracture, as well as praise for confident handling of a large nervous dog.

White Lodge Veterinary Surgery in Exmouth is a small-animal practice and part of CVS. It offers routine care, in-house diagnostics including X-ray, ultrasound and an in-house lab, dentistry and surgery, as well as referral services in areas such as ophthalmology, soft tissue surgery, cardiology and internal medicine. The practice also runs nurse-led support including a confidence clinic for nervous or reactive dogs, and out-of-hours emergencies are directed to EVES, which has full-time night staff.

• •End-of-life care stands out strongly: owners describe sensitive support when saying goodbye to pets, with one reviewer saying they could not imagine dealing with a better team. - Helpful with urgent or unexpected needs: examples include fitting in a referred case when another vet had no availability, helping a visitor to the area with an emergency, and quickly resolving a cat supplement problem for a new contact. - Kind handling and good manner: longer-term clients describe pets being treated “kindly, softly and with knowledge,” and say the team shows empathy when things are difficult.

• •Several reviewers describe the clinic as clean and tidy, with a comfortable waiting area and friendly reception staff. - A consistent theme is clear, approachable communication, with vets and nurses said to answer questions and explain things well. - The strongest detailed praise is around compassionate support, including long-term care for a pet with a heart condition and thoughtful handling of euthanasia, followed by a sympathy card.

• •Recent written feedback is mostly very positive, with owners praising a caring, friendly team and a warm welcome at the Mansfield branch. - Clear communication stands out strongly: reviewers mention being given options, having treatment explained step by step, and receiving timely updates during procedures. - Cat owners in particular describe calm handling, reassurance during exams, and a dedicated cat waiting area that helps reduce stress.

Severn Edge Veterinary Group – Much Wenlock is part of the Severn Edge veterinary group and is owned by CVS. The clinic has structured emergency cover information, including 24/7 or extended-hours arrangements, and is also a veterinary nurse training facility. Recent feedback continues to highlight a caring front-of-house team and clear communication during more involved work-ups, while pricing remains a recurring concern for some owners.