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Rowcliffe House Vets Ltd is a veterinary practice in Penrith, Cumbria, and no group ownership is stated. Recent feedback points to strong support for urgent and unplanned problems as well as ongoing medical issues, including out-of-hours emergency care, Sunday morning appointments and same-day fitting-in for sudden concerns. Owners also mention help with serious illness and support at the end of a pet’s life.
- •Home visits stand out strongly: reviewers value being able to have care at home, including for difficult or emotional situations, and several mention avoiding the stress of a clinic waiting room. - Compassionate end-of-life care is a recurring theme: owners describe pets passing peacefully at home, with a sensitive, dignified approach and time to say goodbye. - Thorough care for serious cases is praised: recent reviews mention help with severe gastrointestinal illness, cluster seizures and more complex health problems, with owners feeling the team worked carefully and patiently through treatment.
- •Reviews are strongly positive about the friendly, welcoming atmosphere, with several owners saying the team goes above and beyond and handles pets with patience, sensitivity, and care. - Trust and continuity stand out: multiple reviewers mention being with the practice for many years, including 18 years and 20+ years, and say they feel confident in the care their pets receive. - Recent feedback gives concrete examples of support with emergencies, repeat medication, acupuncture for arthritis, and help with orthopaedic referral and post-operative care.
Recent feedback highlights
- •Strong reports of mobility improvement, including dogs walking farther, moving more comfortably and gaining strength after rehab or treadmill work. - Clear treatment planning and ongoing guidance are recurring themes, with owners mentioning thorough assessments, explained treatment plans and practical home exercises. - Gentle handling stands out, especially for anxious, nervous or lively dogs, with staff praised for patience and for working at each dog’s pace.
- •Many reviews describe kind, calm handling in stressful situations, including urgent appointments for lumps, emergency overnight care, and supportive communication during difficult decisions. - End-of-life care is a strong theme, with owners praising the time given, clear explanations, and thoughtful aftercare such as ashes updates and memorial keepsakes. - There is also positive feedback from long-term clients who say they trust the vets and value the team’s reassurance, plus praise for post-operative inpatient care and a friendly atmosphere.
Torch Farm and Equine – Roundswell is a mixed-practice clinic in Barnstaple seeing companion animals as well as horses. Feedback highlights thorough examinations, clear explanations of treatment and aftercare, and a friendly, professional approach. Reviews also suggest the practice supports ongoing care for pets over multiple visits rather than only one-off appointments.
- •Owners repeatedly praise the team for being calm and patient with nervous pets, including anxious dogs and cats that are uneasy with vet visits. - Several reviews mention a friendly, personal atmosphere, with comments about staff making a fuss of pets, offering treats, and creating a happy feel in the surgery. - Clients value the continuity of care and say the smaller practice setting helps them see familiar staff over time.
- •Recent feedback is strongly positive about the practice’s kindness and compassion, especially around difficult end-of-life situations and follow-through such as ashes coordination and keepsakes. - Reviewers highlight confidence in the team with less typical patients, including hens and a hazel dormouse that reportedly made a full recovery after surgery. - Owners also mention staff handling nervous pets calmly and making them feel at ease during consultations.
- •Long-term trust and continuity: several clients say they have used the practice for many years, including 20+ years, for dogs and cats across both routine and more difficult stages of care. - Kind, professional team: reviews repeatedly praise the whole team — including reception staff, vets and nurses — for being compassionate, attentive and professional. - Clear communication and practical organisation: owners value that staff take time to explain things, help pets feel comfortable, and make appointments and check-ups easy to arrange.
- •Recent feedback is mostly very positive, with owners often highlighting a kind, welcoming, and helpful team across vets, nurses, and reception staff. - Out-of-hours support stands out strongly, including late-night and Sunday visits for urgent cases, with owners praising calm explanations and compassionate handling. - End-of-life care is a repeated theme, with several owners describing thoughtful support, empathy, and clear communication during euthanasia appointments.
