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- •Recent reviewers repeatedly describe the practice as professional, friendly and considerate, with praise extending across the whole team. - A strong theme is long-term loyalty, with some families saying they have used the clinic for decades. - Several reviews emphasise an animal-first approach, especially when compared with other practices that owners felt were more profit-focused.
Our Score (52/100)
- •Compassionate end-of-life care is a standout theme, with owners describing sensitive support, dignified goodbyes, out-of-hours help, home euthanasia, and a sympathy card sent afterwards. - Quick access to care comes up repeatedly, including same-day appointments, being seen at short notice, and the team staying late to fit a pet in. - Reviewers often praise the kindness and professionalism of the vets, nurses and staff, with several comments saying owners felt supported as well as their pets.
Three Counties Equine Hospital in Tewkesbury is an RCVS-accredited equine hospital established in 1989 and part of VetPartners. It is equipped for referral-level diagnostics and hospital care, with on-site MRI, scintigraphy and radiography, plus a purpose-built theatre, critical care, isolation facilities and an HBLB-certified laboratory for CEM testing. Recent feedback centres on clear communication, compassionate inpatient care and support during both complex investigations and emergencies.
- •Many recent reviewers describe the team as kind, caring and professional, especially during difficult moments such as a pet’s final hours. - Clinical care is often praised for being calm and thoughtful, including efforts to reduce stress around surgery and careful handling of pets in pain. - First impressions are positive in several short reviews, with owners saying the team looked after their pet well and made visits feel welcoming.
- •Recent reviewers repeatedly mention quick help in urgent cases, including an emergency call-out and support during a colic crisis. - Owners describe the team as caring, knowledgeable, approachable, and reassuring, with vets who help put concerns at ease. - Several reviews highlight a whole-practice experience, praising not just the vets but also reception staff, Annabel, and the yard team.
- •Fast help when it is needed most, including same-day appointments, emergency care for people on holiday, and out-of-hours treatment. - Kind, supportive staff, with vets and nurses described as friendly, welcoming, understanding and professional. - Strong clinical care, including praise for clear explanations, excellent treatment, and good recoveries after urgent procedures.
- •Emergency responsiveness stands out: reviewers describe vets attending urgent cases promptly, staying for extended periods, and continuing investigations when animals deteriorated or test results were concerning. - Thoroughness is a recurring theme: examples include detailed blood-test follow-up, clinic admission for further investigation after a choke episode, and a particularly thorough short-notice vetting. - Calm handling of anxious horses is specifically praised: one owner highlights a vet allowing breaks, avoiding rushing, and speaking calmly throughout blood tests and dental treatment.
Chapelfield Veterinary Partnership is a five-branch IVC Evidensia practice with a history going back more than 100 years, caring for companion animals as well as livestock and equine patients. Recent feedback is strongly positive, with reviewers highlighting welcoming staff, efficient appointments and caring treatment across dogs, cats and horses. One older review raised concerns about cost and billing clarity.
Island Wood Veterinary Hospital is part of Millstreet Veterinary Group, whose website presents the wider practice as caring for both farm animals and companion animals. The clinic appears set up for routine care, ongoing medical management and surgery, with 24-hour veterinary care stated for livestock and companion animals. Owner feedback also points to clear communication during treatment, careful follow-up after procedures, and calm handling of more anxious pets.
- •Written feedback is very positive overall, with repeated praise for friendly, helpful service. - Emergency support stands out in reviews, especially quick attendance, clear explanations, and practical handling of urgent farm cases. - Reviewers also mention thoughtful follow-through, including test-result updates and arranging practicalities after euthanasia.