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- •Strong lameness workups, with Susanna singled out more than once for a particularly thorough and reassuring lameness exam. - Prompt emergency response, with owners describing swift attendance and professional handling of urgent situations. - Clear communication in stressful cases, including keeping owners calm during a colic episode and explaining choices during a pre-purchase vetting.
- •Recent feedback is mostly very positive, especially around emergency admissions, with owners saying both they and their horses were looked after well from arrival. - Staff manner is a recurring strength, with reviews describing the team as kind, compassionate, friendly, professional, and reassuring. - Owners also praise communication during hospital stays, including honest daily updates and videos that helped them stay involved in their horse’s progress.
- •Owners frequently praise the team’s calm, kind handling, especially with nervous or distressed animals. - Communication stands out as a recurring strength, with reviewers mentioning clear explanations in appointments and supportive advice over the phone. - Reception staff are often described as friendly, welcoming and understanding.
- •Several reviewers describe being with the practice for 13 to 20 years, suggesting strong continuity and trust over time. - Owners repeatedly mention kindness, patience, and empathy, especially around difficult cases, rare illness, and end-of-life care. - Communication comes through as a clear strength, with reviewers saying the vets are easy to speak with, discuss options clearly, and help owners stay calm.
- •Owners describe the team as professional, kind and pleasant to deal with, both for horses and their owners. - Recent feedback highlights prompt call-outs for acute issues, including a visit for a horse with a swollen leg. - One recurring theme is straight-talking advice without pressure, with a reviewer specifically praising the practice for not pushing unnecessary injectables.
- •Owners speak highly of equine call-outs, including prompt, calm handling during a visit for a horse with a swollen leg. - Several reviews praise the practice for straight-talking, practical advice, with one reviewer specifically appreciating that they were not pushing unnecessary treatments. - Compassionate end-of-life care stands out, with one family describing a thoughtful euthanasia visit where each step was explained clearly.
- •Owners describe practical equine call-outs, including attendance for a horse with a swollen leg. - Reviews praise a professional, friendly and straight-talking manner; one owner specifically appreciated that the team did not try to “sell you injectables.”
- •Families say the team is supportive in high-stress situations, including helping a pony recover from a critical illness and guiding less experienced owners through treatment. - End-of-life care is described as compassionate and clearly explained, with Rachel singled out for talking the family through each step.
Bainbridge Vets Ltd is a veterinary practice in Askrigg that appears, from client accounts, to handle urgent and same-day problems promptly, including weekend and holiday cases, with clear aftercare guidance. Recent feedback continues to highlight quick access for visiting pet owners and supportive communication in difficult situations, including end-of-life care. Ownership is not stated in the available public information; one reviewer favourably contrasted the practice with larger veterinary groups.
- •Several owners describe the veterinary team as compassionate, understanding, and thorough, especially in routine care, lameness work, emergencies, and difficult end-of-life situations. - Positive comments mention clear explanations and honest guidance, and one review highlights thoughtful handling of a nervous horse after arranging for a female vet. - A small number of negative reviews focus on fees and business approach, including complaints about call-out charges and feeling that billing was excessive or too commercially driven.
- •Positive feedback often focuses on the equine team, with owners describing routine care, emergency help, lameness investigations and stud work as thorough and well explained. - Several reviews praise the practice’s compassion and patience, including help with a nervous shire horse and sensitive end-of-life care for elderly horses and ponies. - Named staff including Nicole, Alistair and Julie are thanked for being understanding, honest and willing to go the extra mile.