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Vets Now Herne Bay is part of the Vets Now out-of-hours emergency network and operates within IVC Evidensia, handling urgent and critical cases when regular practices are closed, including nights, weekends and holidays. The clinic offers rapid assessment along with diagnostics such as blood tests and scans, and can provide inpatient or overnight care when needed. Recent reviews continue to highlight prompt access and compassionate support in emergencies and end-of-life situations, although one owner described inconsistent advice between two vets.
Blake Veterinary Group Ltd is part of IVC Evidensia and runs multiple surgeries, treating both domestic and exotic pets. The practice states that nursing staff are on site 24 hours a day and provides guidance on what to do if an emergency happens when the clinic is closed. Recent feedback highlights clear communication, a clean and well-organised environment, and practical touches such as a waiting area where cats can sit separately from dogs.
- •Exotic pet care stands out strongly, with owners praising support for parrots, cockatiels, tortoises, chameleons, and injured wild birds. - Compassion and honesty are recurring themes, especially around end-of-life decisions and bereavement support after a pet’s death. - Emergency care is well regarded, including prompt attention for an injured bird and detailed inpatient treatment for a dog admitted through the out-of-hours service.
- •Friendly, reassuring handling is a strong theme, especially for nervous or stressed dogs and for routine visits such as vaccinations. - Communication is consistently praised, with owners saying the team explains options clearly, answers questions patiently and helps them feel confident in treatment plans. - Compassion around serious illness and end-of-life care stands out, including support for families during euthanasia and efforts to keep pets comfortable and calm.
- •Recent feedback is overwhelmingly positive, with owners highlighting friendly reception staff, prompt responses, and a warm, caring approach from the wider team. - Clinical communication is a recurring strength: reviews mention clear explanations around dental surgery, detailed discharge advice, and updates during cats' spay procedures. - Compassion in difficult situations comes through strongly, including euthanasia support and sensitive handling of pet loss, with cremation arrangements also mentioned.
Berry House Veterinary Practice in Hitchin is part of the IVC Evidensia group. The practice offers emergency veterinary care and is also a veterinary nurse training facility. Owners commonly describe clear, considerate communication, with support across routine appointments as well as more difficult visits such as urgent treatment and euthanasia.
- •Recent feedback is strongly positive about the team’s manner, with repeated comments about friendly, helpful staff and good overall care. - Owners also mention a clean, bright clinic environment, and one review says the reception upgrade has made the space more animal friendly. - Clinical care is praised for clear communication and, in one detailed case, prompt testing, treatment and fast referral to a specialist when a dog became seriously ill.
- •Urgent care is a recurring strength: owners describe being told to come straight in for sudden problems and being seen very quickly on arrival. - Communication is a major positive: several reviews mention feeling reassured, well supported, and clearly guided through treatment decisions. - The team is consistently described as caring and professional: comments often praise the whole practice, from reception through to vets and nurses.
Recent reviews highlight
- •Fast, calm handling of urgent problems, with owners describing pets being seen and treated quickly in emergency situations. - Strong feedback on communication and reassurance, from the first phone call through to discharge and collection. - Positive experiences with both complex hospital care and advanced procedures, including a 6-day inpatient stay, glaucoma surgery, and an equine MRI.
- •Long-term loyalty is a strong theme, with owners describing staying with the practice for 10, 20 and even 40+ years. - Reviews regularly praise the whole team — vets, nurses and receptionists — for being kind, compassionate, professional and easy to deal with. - Routine visits such as vaccinations are described as efficient but thorough, with pets checked over carefully and handled with little distress.