Emergency Vets in Guisborough

## Summary Wilton House Veterinary Clinic offers routine and preventive care alongside more advanced work such as soft-tissue and orthopaedic surgery, imaging (including ultrasound investigations and X‑rays/hip scoring), and in-practice clinics (weight, diabetic, senior wellness). The clinic states that emergency care is available, and it’s also listed as a veterinary nurse training facility. From the latest reviews available, owners often mention friendly, professional interactions and clear explanations during appointments (including a clinician explaining what they were doing and why). There are also recent complaints about pricing transparency and communication—one reviewer says they weren’t told the consultation price upfront, and another describes confusion and delay around a repeat prescription. Concrete examples mentioned include treatment for chocolate ingestion (a vomiting-inducing injection after an urgent visit) and repeat prescriptions for pain relief medication (Metacam). ## Services Services and capabilities mentioned on the clinic website include: - Vaccinations - Neutering - Dentistry - Reproductive management - Weight clinics - Diabetic clinic - Blood testing - Microchipping - Flea and worming treatments - Pet passports - Medical management of diseases - Surgery (soft tissue and orthopaedics) - Pregnancy scans and ultrasound investigation of disease - X-rays, including hip scoring for the Kennel Club - Senior wellness clinics Other stated/structured information: - Emergency care is available. - Species seen include cats, dogs, rabbits, guinea pigs, ferrets, and hamsters. - Listed as a veterinary nurse training facility. ## Pricing Only specific prices mentioned in the latest reviews available to us: - One reviewer reports being charged **£36 for 5ml of Metacam** (they describe this as poorly communicated and were unhappy). - Another reviewer complains they were **not informed of the consultation price upfront** (no amount provided). ## People Named individuals mentioned in reviews: - **Tracy** (role not stated): praised for being “extremely helpful” and “going above and beyond.” - **Katie** (described as a receptionist in one review): mentioned positively by name, and also thanked alongside vets and staff during an end-of-life visit. - **Sarah** (role not stated): thanked alongside Katie, vets, and staff during an end-of-life visit. - **Lisa and Gerald** (roles not stated): described by a long-term client as having been “fantastic” in the past. Other staff observations from reviews: - A reviewer notes a **female clinician** who was professional, handled their dog carefully, and **explained what she was doing and why**. ## Reviews **Google rating: 4.5 stars from 406 reviews.** **Themes below are drawn from the latest written reviews available to us.** - **Helpful handling of urgent issues:** one owner describes urgent treatment after a dog ate chocolate, including a vomiting-inducing injection, and says the dog was doing OK afterwards. - **Positive day-to-day interactions:** multiple reviews mention friendly reception and professional service; one highlights clear explanations during the exam. - **End-of-life support is mentioned:** one review thanks named staff and vets for kindness at a difficult time. - **Price and communication concerns also appear:** one reviewer calls the clinic “expensive,” another alleges they weren’t told the consultation price beforehand, and another describes poor communication about a repeat prescription and the cost of medication.