Old Hall Veterinary Centre

- Recent feedback is overwhelmingly positive about the team's kind, professional and compassionate manner. - Several owners say the clinic is particularly good with anxious dogs, with pets becoming relaxed enough to greet staff happily during visits. - Reviews mention prompt treatment for urgent concerns, including positive comments about out-of-hours help.

Services

•Emergency and urgent care: The clinic provides emergency care until 7pm, with out-of-hours care available through Frame and Swift after that. Reviews also mention prompt help for urgent issues, including a dog being seen quickly for a straightforward problem and another owner praising fast, effective out-of-hours treatment.
•End-of-life care: Feedback describes sensitive euthanasia support, including clear explanations, sedation before euthanasia, and giving families time to say goodbye.
•General care for household pets: Reviews mention care for cats, dogs and guinea pigs, suggesting support for a mix of common pets.
•Treatment approach: Owners praise the vets for listening carefully, taking time, and favouring the least invasive option first where appropriate, while still offering surgery when needed.
•Nursing and day-to-day support: Reviews mention vet nurses helping with smaller concerns and providing reassurance in the waiting area, alongside a welcoming front-of-house team.
•Health plans: The practice advertises Green & Ultra-Green health care plans.

Pricing

No published pricing information is currently available for this clinic.

People

•Dr Helen: Named in reviews for compassionate care and clear communication, including during euthanasia appointments.
•Veterinary team: Reviews describe the vets more broadly as experienced, knowledgeable and calm, with an emphasis on careful decision-making and not rushing owners.
•Vet nurses and support staff: Owners speak warmly about friendly nurses and a welcoming reception team, especially for nervous pets and routine visits.

Reviews

Old Hall Veterinary Centre has a 4.9-star Google rating from 86 reviews.

•Recent feedback is overwhelmingly positive about the team's kind, professional and compassionate manner.
•Several owners say the clinic is particularly good with anxious dogs, with pets becoming relaxed enough to greet staff happily during visits.
•Reviews mention prompt treatment for urgent concerns, including positive comments about out-of-hours help.
•Owners also highlight the friendly atmosphere and care across cats, dogs and guinea pigs.

Reviews for Old Hall Veterinary Centre

Note: Showing the 10 most recent Google reviews out of 86 we track in total. Recent reviews may not be representative of overall sentiment.

Jill Odonnell

2 months ago

Attended the out of hours service as my dog had a sore tail. Treatment was prompt and excellent. Highly recommend.

Jamie Heslop

Excellent service and care provided for our pets.

Anita Kniveton

5 months ago

Can't wish for a better team to look after your furry babies! Nothing is too much trouble, expert vets with compassion, lovely vet nurses to deal with smaller stuff and keep you company in waiting.

Nick Higgett

6 months ago

Great vets in Appleby

Broccoli

7 months ago

Since switching to Old Hall Vets, the level of care and compassion we’ve experienced has been on a completely different level compared to Medivet and other large chain practices. Dr. Helen and every other vet who has treated our dog have been truly outstanding. All of them are incredibly experienced with years of veterinary practice and surgery. What really stands out is their approach. They always prioritise the least invasive option first, focusing on medication and careful monitoring rather than rushing into major procedures. But when surgery is necessary, you can trust that your pet will be handled with the utmost care and attention. They genuinely listen, take their time, and give your pet their full focus. You never feel rushed or dismissed, which makes such a difference when you’re worried about your animal. On top of that, their pricing feels fair and transparent, which sadly isn’t always the case with many veterinary practices. Overall, you can tell they truly care, and that’s something you don’t take for granted.

Andrew E

8 months ago

Genuinely, the only vets my dog has been too where we isn't overcome with anxiety. A pleasant experience for him and the staff GENUINELY care. Also, Old Hall Vets is independent!

Jonathan Kershaw

1 year ago

Jaquetta Stone

Digger was looking after very well all the staff where helpful

Catherine Allen

Fabulous practice. Very friendly. Very professional. Extremely knowlegeable. The staff put both my boys as ease & they just love them all. Lots of licks, tail wags and cuddles every visit Cannot recommend highly enough