Millcroft Veterinary Group Ltd – Vets in Cockermouth
Clinic Overview
Millcroft Veterinary Group Ltd is an independent veterinary practice with roots dating back to the 1920s. It offers 24-hour care through the Millcroft Vets team, with recent feedback covering routine appointments, urgent cases, diagnostic work, surgery, and ongoing support for long-term conditions. Reviews continue to point to a calm, caring practice that explains treatment clearly and supports owners well through both straightforward visits and more stressful situations.
Services
- •24-hour care and urgent appointments: The practice states that it provides 24-hour care. Recent reviews include an out-of-hours operation for an injured dog and positive feedback from owners needing prompt help while on holiday in the area.
- •Consultations, examinations and advice: Owners regularly describe thorough examinations, time to discuss concerns, and clear explanations of treatment, aftercare and next steps. Recent examples include an appointment for a dog’s incontinence, with medication prescribed after a detailed consultation.
- •Diagnostic tests and supportive care: Reviews mention tests being carried out in serious cases, along with compassionate communication about results and palliative treatment to support quality of life.
- •Surgery and medical treatment: Owners mention pets having operations as well as treatment that led to recovery after illness or injury.
- •Routine and ongoing care: Feedback includes booster vaccinations for cats, frequent visits for a diabetic dog, and welcoming first visits for a puppy, suggesting a mix of preventive and longer-term care.
- •Reception and nursing support: Reviews highlight a friendly front desk, helpful nurses, and a clean, spacious reception area that helps visits feel well organised and welcoming.
Pricing
No published pricing information is currently available for this clinic.
People
- •Vicki (vet): Mentioned by name in earlier reviews as having looked after dogs over many years, including care linked to recovery from Shar Pei fever.
- •Reception team: Praised for a friendly welcome, helpful support, and arranging visits smoothly, including in urgent situations.
- •Vet and nurse team: Frequently described as caring, calm and thorough, with reviewers saying they explain treatment clearly and take time with both pets and owners.
Reviews
Google rating: 4.8 stars from 1,003 reviews. Recent feedback is very positive overall, with repeated praise for the Cockermouth team’s kindness, communication and handling of both routine and urgent cases.
- •Reviewers often mention calm, caring vets and nurses, with good support for nervous owners, children attending appointments, and pets needing regular ongoing care.
- •Clear explanations remain a strong theme, with owners saying the team talks through procedures, treatment options, medication and aftercare in a straightforward way.
- •Recent examples range from routine booster vaccinations and puppy visits to a same-visit consultation for incontinence and an out-of-hours operation for an injured dog.
- •A small number of comments raise cost or payment concerns, including one reviewer who felt the consultation fee was high and another who was unhappy about mixed messages over payment-plan availability.
