Millcroft Veterinary Group Ltd

Millcroft Veterinary Group Ltd is an independent veterinary practice with roots dating back to the 1920s. It offers 24-hour care through the Millcroft Vets team, with recent feedback covering everything from urgent problems and diagnostic testing to ongoing support for long-term conditions. Reviews also point to a practice that handles both routine visits and difficult cases with clear explanations and a calm, caring approach.

Services

• •24-hour care and urgent appointments: The practice states that it provides 24-hour care. Recent reviews include an emergency holiday-period case where a dog with a suspected UTI was booked into Cockermouth the next day and sent home with medication.
• •Consultations, examinations and advice: Owners regularly describe thorough examinations, time to discuss concerns, and clear explanations of treatment, aftercare and next steps.
• •Diagnostic tests and supportive care: Reviews mention tests being carried out in a serious case, with compassionate communication about the results and palliative treatment to support quality of life.
• •Surgery and medical treatment: Owners mention pets having operations as well as treatment that led to recovery after illness.
• •Routine and ongoing care: Recent feedback also mentions booster vaccinations, frequent visits for a diabetic dog, and first visits for a puppy, suggesting a mix of preventive and longer-term care.
• •Reception and nursing support: Reviews highlight a friendly front desk, helpful nurses, and a team that makes visits feel well organised and welcoming.

Pricing

No published pricing information is currently available for this clinic.

People

• •Vicki (vet): Mentioned by name in reviews as having looked after dogs over many years, including care linked to recovery from Shar Pei fever.
• •Reception team: Praised for arranging speedy appointments, giving a friendly welcome, and helping owners feel at ease.
• •Vet and nurse team: Frequently described as caring, thorough and patient, with reviewers saying they explain treatment clearly and take time with both pets and owners.

Reviews

Google rating: 4.8 stars from 938 reviews. Recent feedback is very positive overall, with repeated praise for the Cockermouth team’s manner and communication.

• •Reviewers often mention kind, caring vets and nurses, including support for nervous owners, children attending visits, and pets with ongoing needs such as diabetes.
• •Clear explanations are a strong theme, with owners saying the team talks through what treatment is being given, why it is needed, and what to expect afterwards.
• •There are positive examples across both routine care and more urgent cases, including booster vaccinations, first puppy visits, a next-day holiday appointment for a dog with a UTI, and supportive care after serious test results.
• •Front-of-house experience also comes through well, with praise for a friendly reception, a clean and spacious waiting area, and a generally welcoming atmosphere.