Millcroft Veterinary Group Ltd – Vets in Keswick
Clinic Overview
Millcroft Veterinary Group Ltd is an independent practice, established in 1999 from a merger of Croft and Millfields Vets (with roots dating back to the 1920s). The practice states it provides 24-hour care as part of the Millcroft Vets team, and its directors are Members of the Royal College of Veterinary Surgeons.
Based on the latest reviews, owners commonly describe clear, option-based discussions (e.g., treatment choices explained and agreed together) and quick access for both routine and sudden-illness appointments (including being seen within hours in one case). Reviews also mention end-of-life support including early diagnosis, scanning, palliative care planning, and a calm euthanasia appointment on a Saturday afternoon.
Services
- •24-hour care provided by the practice team (as stated on the clinic website).
- •Vaccinations/boosters (multiple reviews mention vaccination appointments for dogs and cats).
- •Diagnosis and ongoing management of medical issues (e.g., kidney issues in an older dog).
- •Diagnostic imaging (scan) mentioned in a case used to support diagnosis and planning.
- •Palliative care and euthanasia support, including planning time at home and a described “calm & peaceful” goodbye.
- •Urgent/same-day-type appointments are described in reviews (e.g., sudden illness seen quickly; appointment arranged and attended within a couple of hours in one account).
People
- •Hannah (vet): Mentioned for early diagnosis and for being on duty during an end-of-life appointment; another reviewer describes her taking time to fully check two dogs and accommodating concerns by seeing them early.
- •Julie: Credited with performing a scan that helped enable a period of palliative care planning.
- •John: Praised for patience and handling a “handful” dog, taking time to explain and ensuring the owner is comfortable with the treatment plan.
- •Reception team: One review highlights a “caring initial call” and a welcoming receptionist, alongside explanations of each action being taken.
Reviews
Google rating: 4.9 stars from 220 reviews. - Clear explanations and shared decision-making: owners describe options being explained and discussed before agreeing a treatment direction.
- •Speed of access when it matters: reports include being seen quickly for sudden illness and arranging registration plus an appointment within a couple of hours; routine vaccinations were reportedly available within about a week in one case.
- •End-of-life care described in detail: early diagnosis and a scan leading to around three weeks of palliative care, followed by a “dignified & painless” euthanasia that felt calm for the family.
- •Handling of nervous/excited pets: vets are described as calm and efficient during vaccinations; one owner notes their dog “had no idea he had been jabbed.”
- •Minor negative note: one reviewer missed having treats offered during a vaccination visit, saying it would have improved their dog’s experience.
Animals Treated at Millcroft Veterinary Group Ltd
Animals We Treat
Animal type information not yet available for this clinic.
Opening Hours – Millcroft Veterinary Group Ltd
Opening Hours
Hours
Reviews for Millcroft Veterinary Group Ltd
Note: Showing the 5 most recent Google reviews out of 220 we track in total. Recent reviews may not be representative of overall sentiment.
Sue Vryenhoef
in the last week
Very prompt, friendly and professional service, as always. Our options were clearly explained and discussed to determine the best direction of treatment. Highly recommended.
Gillian Stuart
a week ago
Thanks to Millcroft Vets I feel confident in the care of our older collie since recent kidney issues were diagnosed.
Paul Wagstaff
2 weeks ago
jude gale
a month ago
BIG thank you to the keswick & Cockermouth team for their compassion & care shown to me when we had to do the journey of saying goodbye to my dog Flossy thanks to vets Hannah for an early diagnosis & Julie for the scan we were able to allow Flossy 3 weeks of palliative care and for us to prepare , & when the dreaded day came a Saturday afternoon! the whole mill croft team accommodated me and my family allowing Flossy a dignified & painless death, I was so grateful that Hannah was on duty , for such an awful situation it felt so calm & peaceful, we really couldn't have asked for anything more! Thankyou Jude and Frank🐶
Jen Kearvell-White
a month ago
Routine vaccination appointment was available at relatively short notice (one week), in contrast to lengthy timescales at other practices in different areas. Vet examined my excited Vizsla calmly and quickly. The dog had no idea he had been jabbed. Competitively priced in contrast to larger conglomerate practices. Downside? No treats offered to the dog, which does make a difference to their experience.
Carla connor
a week ago
We have been using Millcroft for many years now and have only had good experiences. My youngest dog is a bit of a handful to say the least. But John is fantastic with him! He's so patient with both Harvey and me. He will always take the time to explain things and make sure we are happy with the treatment plan. Thank you John from Harvey and Parker x
Eugene Lambert
3 weeks ago
Millcroft Vets are always very friendly, kind and skilful, and today was no exception. Seamus, our cat, was in for a vaccination booster and was less impressed, making his feelings heard loudly throughout ... but don't listen to him because the truth is he was well looked after and should be more grateful!
Simon Hill
a month ago
Perfect appointment from Hannah, looked after our two, very reasonably priced. Saw us early due to our concerns with our Cockerpoo and took her time to fully check out both our dogs. Would highly recommend 👏👏❤️
Donna Lyon
a month ago
From the caring initial call, welcoming receptionist to the knowledge and experience of the vets this is the practice to go to. My cat was seen quickly due to sudden illness and was treated as if she was as special to them as she is to me. Each action being taken was carefully explained to me and I was informed of the 24 hour service. This is why I chose this practice to care for my pets.
Rachel Paul
10 months ago
We are on holiday in Keswick and our little schnoodle has been unwell. I managed to call this lovely surgery, register and attend an appointment all within a couple of hours. The vet we saw was absolutely lovely. She had to deliver some sad news about our elderly dog, but did so with compassion and kindness. Thank you for such a wonderful experience. We would thoroughly recommend
