Millcroft Veterinary Group Ltd – Vets in Keswick
Clinic Overview
Millcroft Veterinary Group Ltd is an independent practice, established in 1999 through the merger of Croft and Millfields Vets, with roots going back to the 1920s. The practice says it provides 24-hour care through the Millcroft team, and its directors are Members of the Royal College of Veterinary Surgeons. Recent feedback highlights quick appointments for both routine and urgent problems, clear discussion of treatment options, and compassionate support during end-of-life care.
Millcroft Veterinary Group Ltd is an independent practice, established in 1999 through the merger of Croft and Millfields Vets, with roots going back to the 1920s. The practice says it provides 24-hour care through the Millcroft team, and its directors are Members of the Royal College of Veterinary Surgeons. Recent feedback highlights quick appointments for both routine and urgent problems, clear discussion of treatment options, and compassionate support during end-of-life care.
Services
- •24-hour care: the practice states that round-the-clock care is provided by the Millcroft team.
- •Routine preventive care: reviews mention vaccination and booster appointments for both dogs and cats, with calm handling during routine visits.
- •Medical consultations and ongoing management: owners describe help with problems including kidney issues in an older dog, as well as thorough examinations and discussion of treatment options.
- •Diagnostics: imaging is specifically mentioned in one case, where a scan helped support diagnosis and care planning.
- •Urgent appointments: recent reviews describe short-notice access for sudden illness and injuries, including holiday visitors being fitted in despite a busy schedule and pets being treated promptly with appropriate medication.
- •Palliative and end-of-life care: reviews mention early diagnosis, time for palliative care planning at home, and a calm, peaceful euthanasia appointment.
Pricing
No published pricing information is currently available for this clinic.
People
- •Hannah (vet): praised for early diagnosis, careful end-of-life support, and taking time to fully examine pets and respond to owners' concerns.
- •Katy (vet): mentioned positively for exceptional care when a holidaying owner's dog needed treatment after an injury.
- •Julie: credited with carrying out a scan that helped with diagnosis and palliative planning.
- •John: appreciated for patience with a difficult dog, clear explanations, and making sure the owner was comfortable with the treatment plan.
- •Reception team: described as caring and welcoming, with clear communication from the first phone call onward.
Reviews
Google rating: 4.9 stars from 233 reviews. Recent feedback is overwhelmingly positive.
- •Fast access when needed: reviewers mention quick appointments for sudden illness, injuries, and routine vaccinations, including owners visiting Keswick on holiday.
- •Clear, balanced communication: owners often say options were explained well, discussed properly, and not pushed unnecessarily.
- •Compassionate support in difficult moments: one detailed review describes thoughtful diagnosis, scanning, palliative care planning, and a calm, dignified euthanasia experience.
- •Friendly team and calm pet handling: staff are regularly described as kind, professional, and reassuring, with several owners also commenting that prices felt reasonable or not excessive; the only minor criticism was from one owner who would have liked treats to be offered during a vaccination visit.
