Marshall & Till (Belper) Ltd

Marshall & Till (Belper) Ltd is set up for both routine consultations and time-sensitive problems, with emergency veterinary services (24/7 or extended hours) listed in the clinic data. Recent reviews repeatedly describe fast access for urgent issues (an ear problem treated within 2 hours of calling), clear explanations when owners are facing difficult decisions (including end-of-life appointments), and a habit of checking costs before proceeding (one owner was asked if they were happy with the cost before an ultrasound). Owners also mention thoughtful handling of stressful situations—such as being taken to a separate room during a goodbye appointment and receiving a sympathy card with a paw print afterward.

Services

• •Emergency/urgent care: emergency veterinary services (24/7 or extended hours) are listed; reviewers also describe being seen quickly for a sudden ear problem.
• •Diagnostics: ultrasound is specifically mentioned in a recent review.
• •Consultations for specific problems: ear issues are explicitly referenced.
• •End-of-life care: euthanasia/“put to sleep” appointments are described, including added privacy (a separate room) and follow-up sympathy card.

People

• •Vet and veterinary nurse (not named): described as gentle and compassionate with a traumatised rescue cat, doing a thorough check, explaining symptoms and possible treatments, and checking the owner was comfortable with the cost before proceeding with an ultrasound.
• •Team approach (not individually named): multiple reviews mention staff taking time for consultations during “difficult times,” and explaining what would happen during a goodbye appointment.

Reviews

Google rating: 4.8 stars from 177 reviews. - Speed when something is wrong: one owner says their dog’s sudden ear problem was treated within 2 hours of calling.

• •Clear explanations and support during end-of-life visits: owners mention being talked through the process, being placed in a separate room rather than waiting in reception, and receiving a sympathy card with a paw print afterward.
• •Transparency before procedures: one reviewer says costs were discussed/confirmed before an ultrasound was performed.
• •Handling nervous or difficult situations without judgement: one owner noted the clinic was accepting when they could only bring one of their two cats, and that their rescue cat was handled gently.