Specialist Vets in Belper

## Summary Marshall & Till (Belper) Ltd is set up for both routine consultations and time-sensitive problems, with emergency veterinary services (24/7 or extended hours) listed in the clinic data. Recent reviews repeatedly describe fast access for urgent issues (an ear problem treated within 2 hours of calling), clear explanations when owners are facing difficult decisions (including end-of-life appointments), and a habit of checking costs before proceeding (one owner was asked if they were happy with the cost before an ultrasound). Owners also mention thoughtful handling of stressful situations—such as being taken to a separate room during a goodbye appointment and receiving a sympathy card with a paw print afterward. ## Services - **Emergency/urgent care:** emergency veterinary services (24/7 or extended hours) are listed; reviewers also describe being seen quickly for a sudden ear problem. - **Diagnostics:** ultrasound is specifically mentioned in a recent review. - **Consultations for specific problems:** ear issues are explicitly referenced. - **End-of-life care:** euthanasia/“put to sleep” appointments are described, including added privacy (a separate room) and follow-up sympathy card. ## People - **Vet and veterinary nurse (not named):** described as gentle and compassionate with a traumatised rescue cat, doing a thorough check, explaining symptoms and possible treatments, and checking the owner was comfortable with the cost before proceeding with an ultrasound. - **Team approach (not individually named):** multiple reviews mention staff taking time for consultations during “difficult times,” and explaining what would happen during a goodbye appointment. ## Reviews **Google rating: 4.8 stars from 177 reviews.** Themes below are drawn from the latest written reviews available to us. - **Speed when something is wrong:** one owner says their dog’s sudden ear problem was treated within 2 hours of calling. - **Clear explanations and support during end-of-life visits:** owners mention being talked through the process, being placed in a separate room rather than waiting in reception, and receiving a sympathy card with a paw print afterward. - **Transparency before procedures:** one reviewer says costs were discussed/confirmed before an ultrasound was performed. - **Handling nervous or difficult situations without judgement:** one owner noted the clinic was accepting when they could only bring one of their two cats, and that their rescue cat was handled gently.

## Summary Riverside Veterinary Centre is a small-animal practice that, per its own website, offers vet and nurse consultations plus routine services like vaccinations, neutering, and dog/cat dental work. It also states it sees a range of species beyond cats and dogs (including rabbits and small furries such as ferrets, guinea pigs, and hamsters), and it is listed as a veterinary nurse training facility. Recent reviews are mixed: several owners describe long-term relationships with the team, support with difficult situations (including end-of-life care), and being fitted in quickly for sudden illness or injury. In contrast, a small number of reviewers raise serious concerns about clinical decision-making and communication—one describes an ear problem in a cat that they say was treated twice as an infection but later diagnosed elsewhere as an aural polyp needing surgery, and another describes delays in receiving results after tests for possible cancer. Ownership isn’t stated in the website information provided; one reviewer claims the practice is no longer independent and is owned by IVC Evidensia. ## Services From the clinic website and other provided data: - Vet and nurse consultations - Vaccinations for dogs, cats, rabbits, and “small furries” (ferrets specifically mentioned) - Neutering for dogs, cats, rabbits, and small furries - Dog and cat dental procedures (“dentals”) - Species the practice says it treats: dogs, cats, rabbits, guinea pigs, ferrets, hamsters - Veterinary nurse training facility (listed in provided clinic data) From recent reviews (examples of care mentioned by owners): - Assessment and pain relief for a dog with a hip injury (“pain killers are helping”) - Tests including scan, blood test, and urine test (one reviewer describes these being part of cancer investigation) ## Pricing Only amounts explicitly mentioned in reviews (not a published price list): - One reviewer says they were charged **£700** for a scan and blood test, with an additional urine test. - One reviewer says they were quoted **“above and beyond £8,000”** for IVDD surgery for a dachshund. ## People Named team members listed on the practice website: - **Imogen Taylor** (Practice Manager) - **Donna Cholerton** (Clinical Director) - **Victoria Isherwood** (Senior Veterinary Surgeon) - **Emma Snowsill** (Veterinary Surgeon) - **Alyson Quieros** (Veterinary Surgeon) - **Katarzyna Goodwin** (Veterinary Surgeon) - **Isabella Ottevanger** (Graduate Veterinary Surgeon) - **Abigail King** (Veterinary Surgeon) What owners specifically say about staff (from recent reviews): - **Donna Cholerton** is singled out by name by one long-term client for compassion and support during euthanasia, describing her as a “standout” who helped make a very difficult day “smoother.” - Multiple reviews mention the wider team (receptionists, nurses, vets) being welcoming/helpful, and one owner specifically notes support managing a very stressed dog during visits. ## Reviews **4.7 stars from 270 reviews.** Themes below are drawn from the latest written reviews available to us. - **Long-term trust and end-of-life support:** one owner of a dog seen for 14+ years describes particularly compassionate handling of euthanasia. - **Handling nervous pets and tailored visits:** one owner of two dachshunds says the team helped manage a dog that becomes “highly stressed” during appointments. - **Fitting pets in and quick help for acute issues:** reviewers describe being seen quickly for a tummy issue and for an evening visit after a hip injury, with pain relief provided. - **Concerns about misdiagnosis and follow-through:** one reviewer alleges repeated misdiagnosis of a cat’s ear problem (later found elsewhere to be an aural polyp) and says the practice would not acknowledge the error. - **Concerns about cost, escalation to procedures, and communication delays:** some reviewers describe feeling pushed toward scans/biopsies early, cite high costs, and one describes not receiving a promised callback about test results after cancer investigations.