Specialist Vets in Glossop

## Summary Victoria Veterinary Centre Ltd offers general veterinary care alongside add-ons like online prescriptions, a Pet Health Plan, and complementary/rehab options (acupuncture and physiotherapy). Reviews describe routine surgeries being done here (spays/neuters) with “very thorough” follow-up, and some owners mention supportive end-of-life planning (palliative care). Recent feedback is mixed on front-desk/admin: several owners praise kindness (including condolence cards after a pet’s death), while a minority report blunt reception handling, appointment-booking errors, and a billing issue that remained unresolved after multiple contacts. ## Services - **Online prescriptions** (website). - **Pet Health Plan** (website; details/prices not provided in the available info). - **Acupuncture** (website). - **Physiotherapy** (website). - **Routine surgeries** mentioned in reviews: **spaying** and **neutering**, with follow-up checks/calls described as thorough. - **Palliative/end-of-life support**: one reviewer describes working with the team to provide **palliative care** for an elderly cat; other reviewers mention support around saying goodbye. - **Species mentioned**: **ferrets** (website). - **Emergency care**: the website states an **out-of-hours number** is provided; one reviewer raises concerns about emergency-vet availability (no further details provided). - **Veterinary nurse training facility** (structured clinic data). ## People - **Matt** (role not stated): thanked by name for helping a dog have “an extra 8 months” and for handling end-of-life care with the wider team. - **Tim** (role not stated): also thanked alongside Matt for the same case and overall care. - **Reception/admin team (not named)**: experiences conflict—some describe staff as caring and informative, while others report blunt communication when enquiring about euthanasia for an unregistered pet, plus an appointment-date mix-up and lack of apology. ## Reviews **Google rating: 4.6 stars from 338 reviews.** Themes below are drawn from the latest written reviews available to us. - **Follow-up after procedures**: owners specifically mention thorough follow-ups after spay/neuter surgeries. - **Support around bereavement and palliative care**: condolence cards are mentioned more than once; one owner describes help planning palliative care for an elderly cat. - **Handling anxious/reactive dogs**: one owner says the team helped in the waiting room and allowed **payment by phone** so their reactive dog could leave sooner. - **Admin/reception problems raised by a minority**: unresolved billing complaint (£18), a reported **appointment booking/date error**, and a report of **blunt refusal** to help when calling about euthanasia because the pet wasn’t registered.