Victoria Veterinary Centre Ltd

Victoria Veterinary Centre Ltd provides general veterinary care alongside online prescriptions, a Pet Health Plan, and complementary options such as acupuncture and physiotherapy. Reviews regularly mention routine surgery, thoughtful follow-up, and kind support around palliative and end-of-life care. Client feedback is mostly very positive, though a minority report problems with reception communication, appointment handling, and billing.

Services

• •General veterinary care with routine consultations and procedures, with reviews describing the team as kind, attentive, and easy to talk to.
• •Routine surgery including spays and neuters; recent clients specifically praise care around cat spay/neuter procedures and the thorough follow-up afterwards.
• •Supportive and longer-term care including palliative/end-of-life support, with owners mentioning compassionate help for elderly pets and thoughtful bereavement gestures such as condolence cards.
• •Additional services listed by the practice include online prescriptions, a Pet Health Plan, acupuncture, and physiotherapy.
• •Species and facilities: ferrets are specifically mentioned, and the clinic is noted as a veterinary nurse training facility.
• •Practical arrangements: the practice provides an out-of-hours number for emergencies. One recent reviewer also mentions consultations via a Chapel-en-le-Frith clinic, with surgeries carried out at the Glossop branch.
• •Handling nervous pets: one owner of a reactive dog says the team helped in the waiting room and allowed payment by phone so their dog could leave more quickly.

Pricing

Published prices suggest the clinic sits around average, based on a partial sample of comparable services. Review comments on cost are limited, though one owner comparing local pet health plans felt this practice's plan looked appealing, while another reported an unresolved £18 billing issue.

People

Named team members mentioned by clients include Tim, Bethany, and Matt. Tim and Bethany are praised for listening and caring, while Matt and Tim are both thanked for compassionate support during a dog's final months. The wider team is often described as kind and informative, although front-desk experiences are mixed.

Reviews

Google reviews: 4.6 stars from 339 reviews. Recent feedback is largely positive overall, with a small number of recurring admin concerns.

• •Many owners describe the vets and wider team as kind, caring, and professional, with several saying pets were treated with real warmth and respect.
• •Surgery aftercare stands out as a strong theme, especially for spays and neuters, where follow-up is described as thorough and reassuring.
• •Reviews also highlight compassionate end-of-life support, including help with palliative care, condolence cards, and thoughtful gestures after a pet's death.
• •A minority of reviews report reception or admin problems, including a blunt response to an enquiry about euthanasia for an unregistered pet, an appointment date mix-up without an apology, and an unresolved billing complaint.